Software Engineering Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• User incidents handling i.e. troubleshooting user queries, breakfix, issues, requests within SLA. Use functional knowledge (prior/newly developed) to address the incidents
• Problem handling i.e. work with business/IT to address the issue that requires small/medium code development, unit/system testing, deployment
• Participate in warroom with/without VBF impact and troubleshoot to restore the services ASAP
• Generate and publish various reports (daily, weekly, monthly) about the overall application
• Work with Scrum team to understand the new features being deployed in production and act as gatekeeper to ensure that they follow all the pre-defined guidelines
• Continuously work to identify system’s pain points and drive towards improvement like performance issues, recurring incidents reduction, proactive measures
• Expected to adapt in dynamic and collaborative work environment and make independent decision
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Hands-on experience with DevOps/CI-CD tools like Jenkins, XLRelease, XLDeploy, SonarQube, Fortify
• Solid hands-on experience with batch scheduling, monitoring, restarts using TWS or OPC
• Knowledge of error handling and performance tuning longer running jobs
• Working knowledge of any ETL (Talend, Datastage or Azure Data Factory etc) and/or ESB (Mule, IIB etc)
• Solid knowledge of relational database concepts and SQL Server database
• Functional knowledge of Azure
• Well-versed with ITIL concepts and prior experience with production support model i.e. operation support, oncall, reporting, warroom handling

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.