Administrative Manager

Rhode Island CBT, part of the Optum family of businesses, is seeking an Administrative Manager to join our team in Warwick, RI. Optum is a clinician-led care organization that is changing the way clinicians work and live. 

As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone. 

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.
 

The Administrative Manager is responsible for managing daily operations and providing direct supervision to administrative staff across one or multiple sites. This role ensures that all centers run smoothly and efficiently, supporting both clinical staff and patients.  Your team will be responsible for greeting and supporting check in and check out patients, consent and insurance eligibility verification, handling existing patient communications, managing internal referrals and ensuring work locations are presentable and welcoming. 

Primary Responsibilities:

• Managing Center Operations: Oversee the day-to-day administrative functions, create schedules and ensure all locations have adequate support. Ensure daily, weekly and monthly metrics are met
• Patient Visits: Ensures patients are completing all needed actions, reviewing each patient’s chart within 48 hours and ensures consents and insurance verification are complete
• Staff Supervision: Hire, train, staff and supervise administrative staff, ensuring they adhere to office policies and procedures. Coaches, trains and provides timely feedback to team
• Communication: Provides consistent communication to team of key updates and processes
• Change Support: Knowledgeable in process and system changes, provides adequate support and resources for clinical and administrative teams 
• Facility Management: Regularly visits all locations to ensure they are welcoming and adhere to brand guidelines. Maintain and order office supplies and equipment as needed
• Compliance: Ensure all locations comply with healthcare regulations and standards
• Patient Interaction: Manage complaints and feedback; ensures patient inquiries are addressed quickly.  Helps problem solve and trouble shoot patient complaints to ensure high level patient satisfaction
• Clinical Coordination: Coordinate with clinical staff to ensure high-quality patient care and office operations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Experience working with computers for professional communication and medical documentation – Excel, Outlook, Athena RMS (or other EHRs)
• Ability to work both independently and collaboratively with equal effectiveness