Medical Assistant at People's Health on Perkins Road

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

Job Family Description 

Positions in this function are responsible for overseeing and participating in day to day clinical care of patients. Employees are involved in direct patient care (in a clinic, in-home care, etc.)

 

Job Function Description 

Positions in this function assist in the care of the patient by following through on Provider orders for treatments. Individuals may be responsible for taking the patients vital signs, conducting blood draws or take x-rays as certified. Individuals in this function typically have certification or are working towards their certification as a Medical Assistant or…. May also be responsible for overseeing and participating in day to day clinical care of patients. Employees are involved in direct patient care (in a clinic, in-home care, etc.)

 

General Job Profile 

• Limited work experience
• Works on simple tasks using established procedures
• Depends on others for guidance
• Work is typically reviewed by others

Primary Responsibilities:

• Applies knowledge/skills to basic, repeated activities
• Demonstrates minimum depth of knowledge and skills in own function
• Responds to standard requests
• Requires assistance in responding to non-standard requests
• Solves routine problems by following established procedures
• Others prioritize and set deadlines for employee
• Works with others as part of a team

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High school education or equivalent experience.

 

Preferred Qualifications:

• Current Medical Assistant certification
• Experience with injection administering

 

Functional Competency & Description:

• CSO_Support/Facilitate/Coordinate Care of Patients
  • Collect pertinent patient data (e.g., vital signs; complaints; medications and allergies; health screening information) in order to identify care needs 
  • Provide relevant medical services/care as directed by physicians (e.g., injections; procedures; treatments) 
  • Support and/or coordinate safe transportation of patients to and from medical appointments/facilities (e.g., drive patients; ensure equipment operation; monitor performance; schedule transportation) 
  • Screen/assess risks to patient care/functioning (e.g., lack of heat in home; malnutrition; environmental risks; psychosocial symptoms/issues) in order to identify potential needed services 
  • Provide necessary equipment and supplies to support patient care (e.g., DMEs; Accu Cheks; testing strips; DM Shoes) 
  • Coordinate and/or conduct pre-visit and/or follow-up preparations to help patients receive comprehensive preventative care (e.g., step calls) 
  • Address patient questions regarding clinical services/care (e.g., seek information from relevant colleagues/business partners to answer questions; provide resources; distribute surveys to patients to gather information)
• CSO_Demonstrate Knowledge of Relevant Processes, Procedures, and Regulations 
  • Demonstrate understanding of relevant medical procedures (e.g., how to assess patient vital signs; how to analyze EKG tracing) 
  • Demonstrate understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens) 
  • Demonstrate understanding of relevant patient safety and/or transportation safety procedures and regulations (e.g., injections; motor vehicle; wheelchair; stretcher) 
  • Monitor/ensure compliance with relevant patient safety and/or transportation safety procedures and regulations (e.g., patient; laboratory; transportation) 
  • Demonstrate understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice 
  • Demonstrate understanding of internal company/department-specific protocols, procedures, policies, and workflows 
  • Demonstrate fundamental knowledge of various relevant insurance programs/products (e.g., HPN; United Healthcare; Medicare; Medicaid)
• CSO_Demonstrate Knowledge of Relevant Systems, Tools, and Equipment
  • Demonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management; claims/billing) 
  • Demonstrate understanding of relevant software applications (e.g., MS Word; MS Excel; MS PowerPoint; MS Outlook; EHR/EMR; CometTracker; Touchworks)
  • Demonstrate understanding of available resources for equipment issues and problems (e.g., contact information for facilities, vendors, and fleet) 
  • Ensure working condition and/or maintain equipment necessary for clinical services (e.g., transportation; medical) 
  • Demonstrate understanding of vehicle equipment operation and maintenance (e.g., identify/report equipment issues and problems) 
  • Demonstrate understanding of relevant medical equipment operation and maintenance (e.g., EKG; PFT; DPN; VPT; ABI; Holter)
• CSO_Communicate Clinical Services Information to Internal/External Customers
  • Translate/communicate medical terminology/information to customers in a manner that is clear, concise, and understandable 
  • Assess customer/patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicate 
  • Educate business partners on relevant procedures, processes, and resources (e.g., completing applications for assistance) 
  • Keep internal colleagues/team members/management informed of issues/information pertinent to patient care (e.g., vehicle problems/capabilities; resource limitations; staffing availability) 
  • Educate patients on relevant self-care procedures
• CSO_Utilize Event/Crisis Management Procedures and Protocols
  • Demonstrate understanding of department-specific business continuity plans 
  • Identify and utilize relevant emergency contact information (e.g., 311/911) 
  • Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures; utilizing appropriate chain of command) 
  • Test/review event/crisis management procedures and protocols to ensure effective operation
  • Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols (e.g. ULearn; CPR; ACLS)

Values Based Competencies

• Employee
  • Integrity Value: Act Ethically
    • Comply with Applicable Laws, Regulations, and Policies
    • Demonstrate Integrity
  • Compassion Value: Focus on Customers
    • Identify and Exceed Customer Expectations
    • Improve the Customer Experience
  • Relationships Value: Act as a Team Player
    • Collaborate with others
    • Demonstrate Diversity Awareness
    • Learn and Develop
  • Relationships Value: Communicate Effectively
    • Influence Others
    • Listen Actively
    • Speak and Write Clearly
  • Innovation Value: Support Change and Innovation
    • Contribute Innovative Ideas
    • Work Effectively in a Changing Environment
  • Performance Value: Fact-Based Decisions
    • Apply Business Knowledge
    • Use Sound Judgement
  • Performance Value: Deliver Quality Results
    • Drive for Results
    • Mange Time Effectively
    • Produce High-Quality Work

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

 

OptumCare is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.