Senior Trainer, Education, Training and Development – Hybrid in Orlando, Florida

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

The Education, Training and Development Sr. Trainer is responsible for supporting the ongoing development, implementation and evaluation of company initiatives by providing clinical and non-clinical education and training to both clinical and non-clinical team members. The Education, Training and Development Sr. Trainer supports initiatives including, but not limited to, patient care workflow redesign, pilot projects, skills competency validation and training, new team member orientation, and expansion of the organization’s clinical and non-clinical policies and procedures.

 

If you are located in Orlando, FL, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

 

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to
• superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and  procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Participates in the planning, design, implementation, revision and delivery of training curriculum, job aides, resource manuals and skills validation tools
• Independently develops clinical and non-clinical competencies used for on-the-job training as well as skills validation tools for both new hires during New Team Member Orientation and existing staff during annual competency validation
• Independently develops and implements remediation tools and programs for learning deficits identified during training
• Works in collaboration with other departments to develop clinical and non-clinical education sessions

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Computer literate and proficient in Microsoft Word, Excel, Outlook, PowerPoint, and MS Teams
• Possesses excellent verbal and written communication skills
• Possesses solid interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
• Demonstrated ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles
• Possesses proven ability to effectively define expectations and educate and support all levels of clinical staff both clinical and non-clinical, including clinic management with consistent training, coaching and mentoring
• Demonstrated ability to present training material to individuals and both small and large groups via teleconferences, in person, or utilizing web casts
• Ability to travel locally up to 90% of the time
• Ability to work occasional nights and weekends as needed
• Ability to travel throughout the geographic market as needed, including overnight stays

 

Preferred Qualifications:

• College degree in healthcare, information systems, or related field

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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