Lead Data Analyst – AI/ ML

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• AI and Automation Strategy Development:
  • Design and implement AI and automation strategies to enhance operational efficiency, reduce costs, and improve service quality
  • Identify opportunities for AI and automation within technology operations and develop a roadmap for implementation
• System Integration and Automation:
  • Integrate AI and automation tools with existing IT infrastructure to streamline processes such as incident response, change management, and system monitoring
  • Develop and maintain scripts and programs for automating repetitive tasks and workflows
• Monitoring and Optimization:
  • Implement AI-driven monitoring solutions to proactively detect and resolve issues within the IT environment
  • Continuously optimize AI and automation solutions to ensure they are operating efficiently and effectively
• Data Analysis and Decision Support:
  • Utilize AI and machine learning techniques to analyze large datasets for insights that can drive operational improvements
  • Create predictive models to forecast potential issues and recommend preventive measures
• Incident Management and Response:
  • Develop automated incident response strategies to quickly address and resolve IT incidents
  • Utilize AI to analyze incident data and identify root causes to prevent future occurrences
• Collaboration and Communication:
  • Work closely with cross-functional teams, including DevOps, IT support, and cybersecurity, to ensure seamless integration of AI and automation solutions
  • Communicate the benefits and progress of AI and automation initiatives to stakeholders and management
• AI Model Development and Maintenance:
  • Develop, train, and maintain AI models that are used in technology operations
  • Ensure models are up-to-date and retrain them as necessary to maintain accuracy and relevance
• Documentation and Compliance:
  • Document AI and automation processes, workflows, and solutions for transparency and knowledge sharing
  • Ensure that AI and automation solutions comply with relevant industry standards, regulations, and best practices
• Continuous Improvement:
  • Stay up-to-date with the latest trends and advancements in AI and automation technologies
  • Continuously seek out new tools, techniques, and methodologies to enhance the effectiveness of technology operations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience with automation tools and platforms like Ansible, Puppet, Chef, or similar
• Experience with Azure OpenAI
• Solid knowledge of AI and machine learning algorithms and techniques
• Knowledge of AI driven Software Development Lifecycle
• Knowledge of IT operations and best practices
• Proficiency in programming languages such as Python, Java, or R
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their AI/ML services
• Proven solid analytical and problem-solving skills
• Proven solid Prompt Engineering Skills
• Proven excellent communication and collaboration abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.