Instructional Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

OGA Instructional Designer is responsible to engage or collaborate with appropriate stakeholders and SMEs to identify business content needs and create content working closely with onshore SMEs/ Trainers and Stakeholders. They will apply knowledge of appropriate instructional design tools and resources used to develop training or process content and create engaging and effective learning experiences

Primary Responsibilities:

• Engage or collaborate with appropriate stakeholders and SMEs to identify business content needs and create content working closely with onshore SMEs or Trainers and Stakeholders
• Conduct task analysis or research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels
• Analyzes, updates, and refines existing online content
• Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
• Develop appropriate learning activities based on training designs and learning objectives
• Identify and implement appropriate instructional design theories for developing interactive and learner friendly trainings
• Apply principles of adult learning and training best practices to create effective and innovative training design solutions
• Research or identify appropriate delivery approaches or media or methodologies (e.g., ILT, eLearning, webinar, virtual training) and obtain required approvals
• Demonstrate and apply knowledge of appropriate instructional design tools and resources used to develop training content
• Designs learning activities, assignments, and assessments. Creates computer-based training (CBT) modules, instructor’s manuals, and storyboards
• Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process or procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure) 
• Determine project goals or milestones based on identified business needs or timelines, and obtain appropriate approvals (e.g., go or no-go decisions, checkpoints)
• Identify measurement approaches and mechanisms to evaluate success of the solution (e.g., quality scores, conversion rates, call volumes, order volume)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Your primarily responsible will be for the effective delivery and design of training programs and materials across the organization from an individual who will keep abreast of various training delivery techniques, business processes, products and systems in several functional areas. This will be done in accordance with management and functional leaders to gather information on business needs to design instructor led, Web-based and e-learning training including training processes and procedures. Identifying training needs for facilitator guides as wells as train the trainer sessions by gathering Web-based techniques and interactive learning strategies. As a key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines.

Required Qualifications:

• Graduate
• 3+ years of hands-on experience with online learning including tools such as Captivate, Articulate Storyline, RISE, Snag IT, Camtasia and others
• Hands-on experience of making videos using any of these tools – Camtasia, Video Scribe, Vyond, Powtoon, etc.
• Awareness of LMS and LCMS standards
• Thorough exposure to ID tools (Articulate Suite, Camtasia, Snag IT, Vyond, Captivate, Adobe Photoshop, etc.)
• Proficient computer skills including MS Word and PowerPoint

Process Specific Skills

• Proven experience with designing and developing online learning solutions, both synchronous and asynchronous
• Knowledge of basic ID principles such as ADDIE, Bloom’s taxonomy, Adult Learning Principles, Gagne’s 9 events etc.
• Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities
• Ability to design curriculum
• Ability to design or develop serious games (game-based quizzes)
• Awareness of gamification frameworks

Soft skills:

• Good written and spoken communication skills
• Time management and multitasking skills
• Highly motivated
• Creative bent of mind

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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