Senior Manager – Learning PMO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Governance of Learning Programs 
  • Develop governance frameworks that ensure learning experiences are effective, aligned with organizational goals, and scalable 
  • Templatize project plans, including timelines, milestones, and resource allocation for learning initiatives
  • Ensure alignment of projects with organizational goals and timelines 
  • Identify potential risks and develop mitigation strategies to ensure project success
  • Drives critical OGA level talent efforts aligned to the people priorities
  • Build strategies to optimize learning processes, ensuring quality, efficiency, and alignment with employee needs
  • Coordinate with cross-functional teams to ensure seamless execution of learning programs
  • Establish regular communication cadences to drive effectiveness across people development teams
• Learning Effectiveness and Impact
  • Design and implement evaluation frameworks to measure the effectiveness of learning programs and interventions  
  • Use feedback, analytics, and business impact metrics to drive continuous improvement in learning outcomes 
• Learning Process Optimization 
  • Streamline end-to-end learning processes, from needs assessment to program delivery and evaluation  
  • Implement best practices to reduce redundancies, improve resource utilization, and enhance operational efficiency 
  • Leverage technology to automate and optimize repetitive tasks in the learning lifecycle
• Stakeholder Collaboration 
  • Partner with internal teams to ensure compliance with governance frameworks and policies
  • Manage budgets for training programs and negotiate contracts with vendors
• Risk, Compliance, and Quality Assurance
  •  Ensure all learning programs comply with organizational policies, regulations, and quality standards
  •  Proactively identify and mitigate risks in training program delivery and resource allocation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate in any discipline. Post-graduation / MS in Business Management, Human Resources preferable
• 12+ years of experience in Learning & Development 
• 6+ years of experience in working with Senior Managers/CXO in Learning/Org capability/ or Organizational Development/Management Consulting, preferably in industries like tech and healthcare  
• Agile Project Manager with the ability to independently develop agile and iterative strategies and recommendations while maintaining measurements of success in multiple projects. Prefer certification in Program Management/Project Management.
• Knowledge of adult learning principles, instructional design, and learning technologies
• Expertise in Data management and data analytics
• Proven excellent English verbal, written and interpersonal skills

Who we are looking for: 

• Client-centric consultant. Independently leads cross-functional teams focused on enabling client stakeholders to evolve their teams and organizations through learning and development interventions 
• Exceptional Project Manager. Initiate and manage end-to-end responsibilities of multiple Learning and OD projects. Including owning and supporting deployment, adoption, and handover of transformation projects into BAU to stakeholders
• Thought Leader. Forward-thinking, systems-thinker with the ability to detect and understand capability opportunities across various systems of the organization using the lens of learning and development
• Innovator. Continues to evolve self while elevating Optum’s learning and organization culture by introducing programs and interventions to make self and teams relevant
• Thrives in Ambiguity- A self-starter, dives into the complexity of the business and returns with ideas and a point of view. Flexible with schedules and scope as the business needs arise

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.