Report Analyst

Transformation STAR Analyst

Primary Responsibilities:

• Anticipate customer needs and proactively identified solutions 
• Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data both internally as well as with our vendor partners.
• Utilize models, dashboards, processes to facilitate awareness and understanding both within the workforce teams as well as the operational business units they support
• Plan, prioritize, organize, and complete work to meet established objectives
• Find creative solutions to complex problems through data management and analytics
• Communicate strategic plans, trends and volume expectations for internal and vendor populations
• Anticipate customer needs and proactively identify solutions
• Make decisions autonomously with little direction to identify/solve complex problems

Demonstrated Skills:

• Analytical skills
• Statistical modeling experience
• Excellent written and verbal communication
• Presentation skills
• Advanced understanding of Excel
• Negotiation/influence and relationship management skills
• Be a strong change agent and resilient to roadblocks
• Bias toward action
• Solve complex problems on own; proactively identifies new solutions to problems

Required Qualifications:

• 2+ years of experience in service operations center, call center or Workforce Management
• 1+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
• 1+ years of experience leading or managing projects
• 1+ years of statistical analysis experience

Preferred Qualifications:

• Undergraduate degree
• 1+ years of experience working in systems administration, logistics, demand planning, or reporting
• 1+ years of experience working with financial models/budgets
• Experience scheduling, conducting planning meetings, and managing capacity 
• Health care industry experience
• 1+ years of SQL coding
• 1+ years of Tableau utilization