Bilingual English and Spanish – Department Support Specialist – Miami, FL

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Department Support Specialist is an entry level role that is responsible for supporting our operational teams by reviewing and handling incoming mail, printing appeals and claims, supporting documentation, compiling, and mailing. The role is responsible for ensuring the security of PHI while working thru these requests, ensuring outgoing mail is addressed to the proper recipient, and tracking information is applied per guidelines. This role will also assist in supporting Health care representatives & management by participating in the QA process of the team’s daily output.

This position is full-time, Monday – Friday. Employees are required to work during our normal business hours of 7:30am – 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL 33136.

We offer 4 weeks of on-the-job training. The hours during training will be 8:00am – 5:00pm EST, Monday – Friday.

 

Primary Responsibilities:

• Ensuring the security of PHI while working thru the mail and support processes
• Maintaining appropriate system access needed to perform daily job functions
• Open, sort and route incoming Email to the appropriate area or delegate
• Running daily CENSUS to identify and assign referrals to Healthcare representatives
• Processing of PEN babies and Share of Cost applications
• Printing documentation such as claims, medical records, itemized bills and any necessary supporting documenting communicated by the operational team
• Ensuring accuracy and timeliness of outgoing mail, claims and documentation
• Applying appropriate tracking/mailing procedure based on defined guidelines
• Maintaining and updating inventory, tracking, mailing files and database systems
• Assisting with routine QA on work performed by team
• Collaborating on creating and providing reporting that can be shared with upper leadership and areas being supported on teams’ overall performance
• Operating photocopiers, scanners, copy machines, and computers
• Assist with ordering supplies when to ensure ongoing ability to perform ongoing daily functions, i.e., paper, toner, claim forms, envelopes etc.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Bilingual fluency in English and Spanish
• Previous experience on one of the following environments: 1+ years of Clerical experience in Healthcare, 1+ years of Claim Processing experience, OR 1+ years of Billing Claims experience
• Microsoft Office experience including Microsoft Word (able to create, open, edit, save, print, and send word documents), Microsoft Outlook (emails and calendar events), Microsoft Excel (spreadsheets, and power point presentations), and Microsoft Teams (ability to start and join meetings, share screen, turn on and off camera)
• Knowledge of Adobe including the ability to read, open, and save PDFs
• Ability to work onsite every day at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL 33136 (it is not possible to work from home in this position)
• Ability to train for the first 4 weeks between 8:00am – 5:00pm EST, Monday – Friday
• Ability to work full-time, Monday – Friday, during our normal business hours of 7:30am – 4:30pm EST, including the flexibility to work occasional overtime, based on the business need

 

Preferred Qualifications:

• Experience working in a patient facing healthcare role

 

Soft Skills:

• Previous experience in a position that required a high level of organization
• Previous experience in a fast paced, independent environment that required meet productivity expectations
• Ability to work independently
• Ability to work collaboratively within a team
• Follow-up and organizational skills
• Communication skills – both written and verbal

 

The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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