Health Information Specialist – Redlands, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Health Information Specialist provides onsite health information services support to the patient care team and operations staff. Generally, performs operational duties such as receiving forms, receiving and processing mail/documents, faxing documents, answering, routing, and/or responding to telephone calls, data entry/management, outside records follow up, and other patient support clerical and office duties. It will also include working regularly with other clinic or support operations personnel, providers, patients, and the general public to ensure excellent customer service.

This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm PST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be an 8-hour shift between 8:00am to 5:00pm PST, Monday – Friday.

 

Primary Responsibilities:

• Enters required data and documents in the document type fields.
• Reviews all computerized imaging indexes of documents to ensure accuracy.
• Prepares patient information into computer-readable images.
• Prepares documents for scanning systems by removing staples, paper clips, duplicate forms and assigns MRN.
• Ensures proper image cleanup and proofs documents.
• Verifies that patient information is complete and accurate.
• Combines loose reports in established document type.
• Maintains continuing quality improvement and assist in quality management of the department.
• Formats reports according to established guidelines, policies and procedures.
• Maintains strict confidentiality of all medical records by ensuring that no unauthorized persons have access to a patient’s electronic medical record.
• Troubleshoots computer problems.  Reports and follows-up with the I.S. Department immediately.
• Uses reference materials appropriately and efficiently to facilitate the accuracy, clarity and completeness of reports.
• Meets quality and productivity standards and deadlines established by the Supervisor.
• Compiles statistics report.
• Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR Older
• 1+ years of experience working in an office, customer service, or other healthcare setting
• Typing/work processing skills at 25 WPM or above with accuracy
• Experience with computers and Windows based programs
• Ability to work our normal business hours of 8:00am – 5:00pm PST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

 

Preferred Qualifications:

• A basic knowledge of medical terminology
• 2+ years of work clerical or administrative experience in an office setting

 

Soft Skills:

• Ability to multi-task in an efficient, thorough, and prioritized manner; to work quickly, accurately and independently
• Ability to work in situations of moderate to high stress required time frames.

 

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO #RED