Sr Instructional Designer – Eden Prairie, MN

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

As the Senior Instructional Designer within the UnitedHealth Group (UHG) Corporate Services’ Value Enablement team, you will be responsible for building highly complex, large scale and multi-modal educational products at the course and activity level that emphasize adult learning concepts, active learning practices, and objectives-based instructional strategies.  Providing process improvement ideas and methodologies to foster the development of a culture of continuous learning.  Follows and augments industry-standard development models (such as ADDIE) and makes use of a variety of creative and innovative approaches to create effective learning.  Conducting training needs analysis, course design and execution of learning solutions.  Conducting ongoing evaluations and assessments to ensure quality and effectiveness of training and recommending/implementing modifications as necessary. Assisting in development of instructional design standards, workflow process and mentoring other instructional designers.

 

This role offers a great opportunity to work on a wide variety of learning initiatives, partnering with business training leads and subject matter experts to ensure successful launch and adoption with data-backed insights.

 

The Value Enablement shared services team consists of ~15 employees supporting the learning & development, training, communications, project management, and change management needs of UHG Corporate Services. Corporate Services comprises ~500 employees who deliver great customer service by providing expertise and enterprise leverage in real estate, procurement, environmental, occupational health, and safety for our 400k internal customers across UHG, UnitedHealthcare, and Optum.

  

If you are located in Eden Prairie, MN, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.  

 

 Primary Responsibilities:

• Mentors and supports instructional designers in skills development
• Develop instructional design standards, following industry-standard development models and including workflow processes
• Develop complex, large scale and multi-modal educational products
• Provide process improvement ideas and methodologies to foster a culture of continuous learning
• Recommend appropriate instructional strategies and innovative approaches
• Perform training needs, job, task, and audience analysis
• Apply effective adult learning models proven to enable behavior change and build new skill sets
• Identify learning goals and objectives to determine what learners need to know or be able to do upon completion of training
• Gather information about the target audience, including their existing knowledge, skills, and learning preferences
• Identify the content that needs to be conveyed to meet the learning objectives
• Determine the physical or digital environment where the learning will take place, including any tools or platforms to be used
• Identify any constraints that may affect the training, such as budget, timelines, or technology limitations
• Develop a blueprint of the course/s, outlining modules, lessons, and the content flow
• Create assessments that align with the learning objectives to measure learner progress and understanding
• Develop storyboards for digital content, detailing screen layouts, text, images, and interactions
• Design activities that engage learners and support the instructional strategies, such as discussions, projects, or hands-on exercises
• Curate content available from internal and external sources
• Produce learning materials, including writing scripts, recording videos, developing slides, or coding interactive elements
• Develop the assessment tools, ensuring they are valid and reliable measures of learning
• Ensure all interactive elements function as intended, including quizzes, simulations, and any software or tools used in the learning process
• Conduct a thorough review of the materials for accuracy, clarity, and alignment with learning objectives and revise as needed
• Setup the physical or digital space where the training will occur, ensuring all necessary tools and technologies are in place
• Provide training for instructors or facilitators on the course content and how to use any tools or platforms
• Inform learners about the course details, including goals, objectives, schedule, and expectations
• Make the course available to learners, providing any necessary support to access and navigate the materials
• Collect feedback from learners on the effectiveness of training and learning experience
• Evaluate learner performance on assessments to determine if learning objectives were met
• Review data from the learning platform for insights into learner engagement and behavior
• Refine course materials based upon evaluation results
• Troubleshoot reported course technical issues

 

 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in learning and development, including working with external vendors in technology and learning domains
• Experience in designing complex, large scale, multi-modal interactive and engaging learning solutions
• Solid knowledge of latest innovations and emerging trends in leveraging technology for behavior change and sustained user engagement
• Mastery in digital learning platforms, talent analytics tools, and change management best practices
• Mastery of human-centric design, assessment methodology, and proven ability to collaborate with technical and non-technical stakeholders to deliver next-in-class learning solutions
• Mastery in authoring, formatting, and publishing content using common learning solutions (e.g., EdCast, Oracle Learning Cloud, Adobe PremierPro, Adobe Captivate, Articulate Storyline, Camtasia, etc.)
• Proficiency in Office 365 Suite of Tools (MS Teams & Apps, PowerPoint, Word, Excel, SharePoint, etc.)
• Solid relationship-building, accountability, and critical thinking skills
• Proven solid motivation to learn and share knowledge, advocacy for building a learning culture
• Demonstrated solid time and project management, organizational and prioritization management skills with attention to detail
• Demonstrated excellent collaboration, emotional intelligence, networking, and communication (written and oral) skills, and ability to balance multiple priorities
• Proven ability to influence without authority, resilient, build relationships, and work effectively in a large matrix environment

Preferred Qualifications:

• Product development experience 
• Experience working in the healthcare industry and environmental, occupational health, and safety setting 
• Proven comfort with uncertainty and ambiguity 
• Demonstrated growth & innovation mindsets 
• Proven critical & systems thinking mindsets 
• Demonstrated enterprise & industry insight mindsets
• Demonstrated self-confidence & interpersonal agility

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $71,600 to $140,600 annually based on full- time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.    

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

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