Corporate Front Desk or Administrative Assistant – Tampa, FL

WellMed, part of the Optum family of businesses, is seeking a Corporate Front Desk or Administrative Assistant to join our team in Tampa, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

As the Corporate Front Desk/Admin Assistant, you will be instrumental in managing the flow of guests, visiting teammates and vendors who come through the corporate office each day. You will have the autonomy to efficiently and effectively manage your day and work as a contributing member of the corporate office along with providing support to cross functional teams as needed.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5130 SUNFOREST DR Tampa, FL.

We offer weeks of on-the-job training. The hours during training will be 8:00am – 5:00pm EST, Monday – Friday.

                             

Primary Responsibilities:

• Onsite position in office 5 days a week
• Greet all employees, guests and vendors in a professional and welcoming friendly manner
• Point of contact for all general information and office assistance
• Must have consistent, punctual and reliable attendance
• Ability to work independently and prioritize daily functions
• Escorting all vendors when onsite as required by UHG Security
• Answering of in-office doorbell when away from main desk
• Issuing of all suite access cards both temporary cards and permanent suite access cards which includes a photo
• Troubleshoot access cards that teammates report is not working
• Provide administrative support to cross functional teams as needed
• Maintain copier/printer supplies and oversite of all OFL/WM copier/printers
• Daily oversite and processing of all incoming faxes in RightFax (sent to main corp fax line)
  • Forwarding of faxes to medical records requires printing, scanning and emailing. Forwarding faxes to pharmacy for med refills
• Manage all conference rooms to include:
  • Making calendar reservations for anyone reaching out for onsite mtg space
  • Keeping conf room calendars up to date and maintaining organization of conference rooms to include equipment, cleaning up of space and resetting of rooms daily
• Ordering of meals for any onsite meetings
• Contact for ordering of all supplies for FL departments as a BSL
• Receiving all incoming packages via UPS/Fed Ex/USPS and notify teammates /department leads to pick-up
• Ordering and maintaining UPS supplies
• Process all incoming regular mail
  • Mail processing requires sorting to dept or clinic, scanning and emailing medical records as needed. Mail can require recipient research for forwarding
• Process outgoing mail to clinics on weekly basis (Thursdays)
• Posting of daily outgoing USPS mail or sending via UPS as needed outside of larger clinic mailing
• Some heavy lifting may be required due to postal deliveries or mailings
• Accepting and processing subpoenas and certified mail
• Manage the postage machine to ensure postage funds and supplies are up to date
• Oversee supplies in breakroom/café
• Maintain general office supplies, notepads, pens, batteries etc.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service
• Performs other duties as assigned

                                  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/ GED OR equivalent required
• Must be 18 years of age OR older
• 3+ years of administrative experience
• Ability to be punctual and have a reliable attendance
• Ability to work independently, as well as collaboratively within a team environment
• Knowledge of Microsoft Office, including Word and Excel
• Must be able to commute daily Monday to Friday, 8:00am – 5:00pm onsite at 5130 SUNFOREST DR Tampa, FL
• Ability to work full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

                   

Preferred Qualifications:

• Administrative Experience in a corporate environment

                       

Soft Skills:

• Ability to interact and communicate with employees at all levels of the organization while building positive working relationships in a professional and courteous manner with excellent customer service skills
• Position requires a high level of initiative and innovative problem-solving ability
• Positive ‘can do’ attitude, team player and willingness to take ownership of projects/assignments
• Ability to exercise discretion, judgement and tact in handling highly sensitive and confidential information
• Ability to prioritize and handle multiple tasks at one time in a fast-paced environment
• Possess a high degree of accuracy, efficiency, and dependability
• Flexible and adaptable and comfortable with change
• Able to perform multiple tasks and must have strong organizational skills
• Strong communication skills: ability to be persistent and have good follow-through
• Ability to read, write, speak, and understand the English language fluently

                    

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

                        

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

                               

                                    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

                            

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

                                      

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