Associate Director Install – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. 

 
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 
  

Primary Responsibilities: 

• Lead a team of 6 – 10 Implementation Project Managers
• Ensure the Directed Spend client implementation experience is seamless and smooth with accountability for the team’s delivery of the end to end and implementation process
• Proven ability to drive results under pressure and in the face of ambiguity
• Proactive communications with customers and internal teams
• Provide and support Implementation Project Managers with quick solutions to problems and resolution to customer roadblocks• Work closely with various teams, including Sales, Product and Client Services, to drive successful outcomes. 
• Manage team workloads and ensure efficient resource allocation
• Prepare and present regular reports on implementation status, metrics and outcomes

  
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

• 5+ years of experience managing large scale payer initiatives and discipline project management skills
• 3+ years of Client Implementation experience
• 3+ years of experience managing a team
• Client facing experience
• Experience managing large complex projects and success in juggling multiple tasks and issue resolution
• Ability to develop and mentor implementation team members
• Ability to ensure controls are identifies and operationalized to allow client implementation tracking and reporting on the weekly, monthly and quarterly bases
• Intermediate proficiency MS Office Suite (Excel, PowerPoint, Word)

• Healthcare industry experience
• Medicare and Medicaid experience
• Salesforce experience
• Healthcare payer experience