Associate Director Training

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Functional Competencies:
  • Training Strategies and Approaches
    • Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs)
    • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)
    • Manage the assessment of performance gaps to drive identification of the business need
    • Identify the root cause of performance gaps and the role of training in addressing them, if any
    • Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)
    • Evaluate learner readiness to tailor planning of training solutions
    • Translate business needs into training/development needs
    • Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption
    • Leverage all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)
  • Training Best Practices and Trends
    • Identify current and emerging trends in the training industry (e.g., using Corporate Leadership Council, GeoBase, ASTD, SHRM, eLearning Guild, ISPI)
    • Maintain knowledge of current and planned technology capabilities in the business
    • Maintain awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar)
    • Maintain knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)
    • Contribute ideas to influence the adoption of technology solutions that enhance training outcomes in the business
    • Apply knowledge of core processes (e.g., Stretch!, development planning, talent management, Vital Signs, MAP, competencies) to support design/delivery of training solutions
    • Share best training practices with applicable stakeholders across the business (e.g., Human Capital, training staff/community, leadership, sales)
    • Drive adoption of training best practices and trends
  • Drive Implementation of Training Solutions
    • Leverage appropriate resources to drive the design, development and delivery of training solutions (Instructional Design Clearinghouse, vendor resources, internal training teams, SMEs)
    • Ensure compliance with established learning processes/procedures (e.g., deployment approaches, ULearn tracking standards, training measurement, AICC, SCORM)
    • Ensure utilization of appropriate learning techniques/technologies to optimize learning impact (Instructor-Led, Computer-Based, blended, web-based, social media, mobile)
    • Drive marketing and communication of available training solutions (e.g., web sites, newsletters, emails, events) to increase participation
    • Develop overall training plans/calendars to communicate and manage training activities/resources
    • Identify and address implementation obstacles/issues as they arise (e.g., scope changes, resource availability, competing priorities, leadership support, low participation)
    • Provide facilitation/support to leadership teams in order to drive achievement of their business goals (e.g., strategic planning, goal identification, change management)
    • Recommend enhancements to our learning processes and systems (e.g., needs assessment process, intake process, online tools)
  • Manage Internal and External Training Staff and Resources
    • Identify and procure training staff and other resources (e.g., equipment, software)
    • Develop/manage training budgets (e.g., forecasts)
    • Ensure that training staff understand how training goals align with business strategies
    • Ensure that training staff adhere to internal processes, procedures and practices
    • Ensure that training staff have access to required tools and information (e.g., system access, training feedback, status updates, response to questions)
    • Lead instructional designers to ensure that designs meet requirements (e.g., business needs, design quality, cost effectiveness, learning objectives)
    • Negotiate vendor contracts to support our business goals (e.g., timelines, staffing, budgets, deliverables)
    • Manage vendor relationships and ensure adherence to contract terms (e.g., Service Level Agreements, Master Service Agreements, Statements of Work)
    • Establish clear lines of communication with all applicable stakeholders, and set appropriate expectations (e.g., vendors, internal partners, leaders, internal facilitators)
    • Manage training projects to ensure proper design, development, implementation and evaluation of training solutions (e.g., timelines, staffing, budgets, deliverables)
    • Partner with global training units to coordinate and integrate activities of global training staff, as appropriate (e.g., awareness, recruiting, onboarding, training, work direction, infrastructure alignment)
  • Evaluate and Communicate Training Value/Impact
    • Collaborate with leadership to champion training and development as business priorities
    • Develop strategies to help leaders create a working environment conducive to the delivery, application and impact of training (e.g., change management, MAP development goals, Vital Signs, Talent Management)
    • Identify and implement practices to measure training impact and help leaders ensure that training is applied on the job (e.g., Metrics That Matter, Level III evaluations, follow-up surveys, development actions, learner assessments)
    • Analyze training evaluation data to measure training effectiveness and linkage to job performance (e.g., Metrics That Matter, informal feedback from participants/trainers, client satisfaction scores, Net Promoter Scores)
    • Monitor/analyze training metrics/data/trends, and communicate areas needing attention to applicable stakeholders (e.g., trainers, designers, leaders, Human Capital, external training clients)
    • Identify and implement improvements to learning solutions (e.g., processes, procedures, materials, techniques, curricula) to enhance learning effectiveness and business impact
    • Develop/analyze/contribute to Learning Investment Portfolios to drive strategic decisions regarding allocation of training dollars
    • Drive metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment

Required Qualifications:

• College Graduate
• 15+ Years of Experience  Provider Coding
• 5+ years of experience in training in Provider Coding
• Ability to own end to end process of Training
• Positions in this family are involved in assessing training and organizational development needs, developing training programs, and/or conducting training sessions
• Positions in this function are responsible for management of one or all of the Training functions of Design, Delivery and Delivery – Operational
• Ability to provide leadership to and is accountable for the performance of managers and/or senior level professional staff
• Impact of work is most often at the operational or local business unit or market level
• Ability to develop functional, market level, and/or site strategy, plans, production and/or organizational priorities
• Ability to identify and resolve technical, operational and organizational problems outside own team
• Product, service or process decisions are most likely to impact entire functions and/or customer accounts (internal or external)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.