Inside Sales Support Associate

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Our customers need an advocate to help them look at all their options. As an Inside Sales Support Associate you will be responsible for collaborating with other Inside Sales Account Managers to share best practices. Our extensive training program paves the way for success, teaching you our technology, product portfolio, and sales methodology. This position is a great fit for someone who enjoys helping people, who has previous sales experience, and is interested in high earning potential working with warm leads. Join our team of tenured sales professionals in an environment that promotes collaboration, elite performance, and recognition.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Build and maintain relationships with assigned Optum360 customers
• Ensure renewal of current customers within assigned territory
• Cross-sell new products to current customers within assigned territory
• Sell electronic products to current customers within assigned territory
• Generate qualified leads for other Optum360 product lines
• Work with assigned customers to understand customer needs and provide solutions to customer problems
• Work with the Inside Sales Supervisor to improve sales skills and ensure that productivity and other metrics are maintained
• Collaborate with other Inside Sales Account Managers to share the best practices
• Work with Product Management, Data Integrity, Customer Service, and other internal departments to resolve customer issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma / GED (or higher)
• 1+ years of sales related experience including analyzing and problem solving for customers
• Intermediate level of proficiency with computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs

Preferred Qualification:

• Bachelor’s Degree (or higher)

Soft Skills:

• Achieve new product sales budgets
• Achieve electronic product sales budgets
• Achieve book of business renewal rate goals
• Achieve 100% budget attainment of monthly and annual sales budgets
• Ability to multi-task, including the ability to navigate a computer while speaking on the telephone
• Ability to work regularly scheduled shifts within our hours of operation including the training period and
• Ability to develop an understanding of our multiple products and the levels of benefits within each product

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

   

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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