Senior Collections Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Collections Representative will serve as the Subject matter expert (SME) for collections team as well as being responsible for the accurate and timely follow – up of accounts receivable including researching, analyzing, and resolving with the emphasis being on level 2 or above tasks. Identify trends and report those trends to leadership for resolution and to reduce future uncollectible AR.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM – 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime and weekends. Candidates must be able to work any schedule within those hours and in that time zone, regardless of their location.

We offer 4 – 8 weeks of paid on-the-job training. The hours of the training will be aligned with your schedule. Training will be conducted virtually from your home.

 

Primary Responsibilities:

• Acts as a Subject Matter Expert (SME) for credit and collections
• Understand payer prior authorizations requirements
• Creates first and second level appeals and assist with payer projects
• Mentor / train other staff members by providing guidance and support
• Follow up on invoices submitted to ensure prompt / timely payment and escalate issues as necessary
• Evaluates payments / denials received for correctness and ensures they are applied appropriately
• Identifies bad debt write – offs and A / R adjustments
• Initiate write – off and adjustments in accordance with policies and procedures
• Identifies any overpayments and / OR duplicate payments, with investigation and resolution
• Processes refund requests, in accordance with policies and procedures
• Adheres to Regulatory / Payor Guidelines and policies and procedures
• Provides exceptional customer service to internal and external customers
• Other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED 
• Must be 18 years of age OR older 
• 1+ years of Home Infusion Accounts Receivable experience
• Experience with using Microsoft Word (edit, create, and save documents)
• Experience with using Microsoft Excel (editing spreadsheets)
• Experience with using Microsoft Outlook (creating emails and working with Microsoft Teams)
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM – 7:00 PM CST from Monday – Friday, including the flexibility to work occasional overtime and weekends based on business need

 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

Soft Skills:

• Reliable and consistent record of attendance
• Ability to follow complex processes and create solutions independently
• Problem – solving capabilities and time management within a fast – paced environment
• Ability to multi – task successfully and meet deadlines in fast – paced environment
• Willingness to listen, understand and acknowledge customers, co – workers, leadership and others in a collaborative, respectful and productive manner
• Good judgement and professional initiative on all matters come across the desk, whether inside or outside the normal scope of the role

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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