Senior Resiliency Analyst – Vendor Resilience Program

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position provides support for the Enterprise Resilience, Vendor Resiliency Program.  A major focus will be assessing vendor resiliency and recovery capabilities for critical business areas, functions & applications to maintain continued operations, recoverability, and loss mitigation in the event of a disruption.  Other key activities include supporting program-oversight activities, coordination with vendor management teams, and continuous improvement of the program.

2:30 pm – 11 pm OR 3:30 pm – 1 am IST

Primary Responsibilities:

• Assess vendor resiliency risk through vendor assessments to identify capabilities related to business continuity, disaster recovery, and crisis management
• Communicates effectively and provides excellent customer service to vendors to ensure timely competition and compliance of assessments
• Identifies, monitors, escalate, and reports to management on vendor resiliency risk, to reduce the risk of vendor-related disruptions
• Work with Business Continuity teams to develop, update, enhance, and monitor vendor resilience within business continuity plans
• Develop and maintain solid relationships with Enterprise Procurement, supplier management offices, and other vendor risk management teams. Supports the alignment of the program to other vendor initiatives
• Manages vendor data within resiliency tools, ensuring high-level of data-quality and synchronization with associated systems. Seeks enhancement to tools and automation of processes
• Correspond to inquiries received to vendor resilience mailbox
• Participates in the development of SOPs, communication, training and educational programs related to program outcomes. Assist in Onboarding of resources supporting vendor resiliency assessments
• Develops reports and delivers presentations to management regarding recommendations related to programs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

• 6+ years of experience in third party risk management, business continuity, enterprise resilience

Preferred Qualifications:

• Knowledge of Microsoft O365; Fusion Risk Management and Archer
• Proven exceptional organizational and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing
• Proven excellent analytical skills and attention to detail, including the ability to analyze multiple sources of information and provide appropriate data to support event response
• Proven excellent customer service skills, strong level of business impact focus and sensitivity

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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