Clinic Operations Supervisor

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

 

This position is supervising clinic team, overseeing the daily operations of the clinic, and providing direction, leadership and guidance to staff.  Collaborates with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals. 

 

Primary Responsibilities:

• Oversee the day-to-day clinic operations ensuring compliance with regulatory bodies, Optum policies/procedures, etc. 
• Successful operation of assigned clinics, including but not limited to, finance, people management, quality metrics, revenue cycle, patient experience, and provider engagement.
• Fiscal stewardship of assigned clinic and is aligned with Optum Financial policies and procedures. 
• Identifies opportunities to reduce expenses, standardize operations (Setting Pars or developing KANBAN) for supplies.  Includes maintenance and reassessments.  
• Identifies waste and implements solutions for elimination. 
• Ensuring the clinic maintains and embraces the organization’s culture and values. 
• Supporting / modeling change management and promoting staff engagement  
• Understands and interprets relevant healthcare plans (BlueCross/BlueShield) UHC Medicare, etc. 
• Support ongoing Pop Health / Value Based Care Projects / Initiatives and Pop Health Workflow adoption.  
• Review and share for Pop Health Metrics for their assigned clinics.  
• Ensures day-to-day operations are continuously focused on the needs of patients to include access and patient experience. 
• Manages all schedule template changes, appointment slot closures, etc.   
• Ensuring schedule productivity metrics are being met where they are fully maximized, and patient care is not limited. 
• Implementing Patient Experience initiatives, best practices, and workflows.  
• Ensuring all clinic equipment is functional and meets the needs to adequately operate a successful clinic. 
• Ensuring all marketing materials are up to date and relevant in the clinic. 
• The clinic remaining compliant with health and safety standards and conducting quarterly mock assessments. 
• Ensuring the overall maintenance and upkeep of the clinic 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 2+ years of experience in a leadership role
• Proficiency in Microsoft office applications (Word, Excel)
• Demonstrated ability to travel to assigned clinic locations

 

Preferred Qualifications: 

• 4+ years of experience in a healthcare setting
• Epic EHR experience
• Managed care and/or ambulatory care experience
• Experience leading projects or team
• Proven resilient and adaptive to changing environments
• Demonstrates an innovative and continuous improvement mindset

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

OptumCare  is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment