Assistant Manager – Cash Applications

 

Primary Responsibilities:

·       Apply customer payments in ERP systems – ensure payments requested are accurate prior to processing.

·       Research/resolve customer payments discrepancies- open account items and unidentified payments

·       Resolve open cash items – issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.

·       Intercompany transactions – ensure proper transfer of customer payments

·       Complete daily reconciliation of cash

·       Work effectively with AR Solutions/Billing/Accounting

·       Outlook group mailbox -Outlook mailbox incoming request, assign, work as needed.

·       Monitor internal and external mailboxes during hours required to be staffed by Cash Team

·       Ticketing system – assign tickets throughout day to appropriate co-workers.

·       Complete vendor ACH forms

·       Effectively communicate with business users and customers

·       Assist with projects as needed

·       Provide backup for colleagues

·       Work within the SLA’s for the department

Additional Responsibilities:

·       Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)

·       Identifies process improvements within existing cash platforms and processes

·       Drive for improvements in customer satisfaction by striving for accurate cash application

·       Ability to perform effectively in a high volume and fast-paced production environment

·       Ability to working in a changing environment

·       Keep all procedural documents current as process changes occur

·       Participate in cash application or special projects

·       Suggest process improvements to manager

·       Work within the PCI and PHI compliance guidelines

·       Actively participate in annual goal initiatives

Requirements:

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 4+yrs. experience in O2C Cash Application
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes.
• Good to have accounting background.