Senior Technical Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

Primary Responsibilities

Advanced Troubleshooting:

• Diagnose and resolve intricate technical problems with software, hardware, and network systems

System Analysis:

• Analyze system configurations to identify root causes of technical issues and suggest effective solutions

Escalation Support:

• Handle complex or escalated technical issues that junior support staff cannot resolve

Documentation & Knowledge Base:

• Create and maintain knowledge base articles and technical documentation to help users and other support staff

Mentorship:

• Guide and mentor junior technical support staff

Proactive Support:

• Implement proactive measures to prevent future technical problems

Customer Satisfaction:

• Ensure high levels of customer satisfaction by providing prompt, professional, and effective technical assistance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in strong knowledge of computer systems, software applications, networking, and hardware
• 2+ years of experience in analytical and problem-solving abilities, including the capacity to ‘think outside the box’ and diagnose issues under pressure
• 2+ years of experience in IT support, helpdesk, or a related field
• 1+ years of experience in stakeholder communication to discuss complex technical information to both technical and non-technical users

Preferred Qualifications:

• Audio visual background

Soft Skills:

• Organizational Skills: Strong organizational skills to manage multiple support tickets and tasks efficiently

      

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.  

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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