Business Process Analyst – Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

In this position, you will be tasked with analyzing, designing, and implementing process improvements and implementing automation tools within acute and ambulatory healthcare organizations. The objective is to enhance operational efficiency, patient care, and overall service quality.

The ideal candidate must possess a robust background in healthcare operations, exceptional analytical capabilities, and proficient communication skills with diverse teams. The candidate is expected to remain abreast of industry trends and best practices and leverage this knowledge to assist organizations in navigating the complexities of the healthcare sector. This position demands a proactive approach, a dedication to enhancing healthcare delivery, and a commitment to achieving excellence in patient outcomes.

Primary Responsibility:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Contact Center healthcare process improvement and/or  5+ years of experience in Revenue Cycle Management (front end experience would do)
• 3+ years of experience with Process improvement methodologies, such as Lean, Six Sigma
• 3+ years of experience in Project Management, managing multiple projects
• Experience in facilitating training sessions and workshops
• RCM background, in an Acute setting
• Proven ability to work independently and as part of a team
• Proven exceptional communication and interpersonal skills
• Proven excellent analytical and problem-solving skills
• Proven solid organizational skills and attention to detail

WHAT WE OFFER

• Market Competitive Pay Levels
• Hybrid
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.