Director, Technical Product Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Technical Product Management – Platform leads the strategy, design, development, and lifecycle management of enterprise platform products that serve as the foundation for building forward-thinking business solutions. These platforms integrate, digitize, automate, and orchestrate business operations to enhance member, client, and operational experiences, drive quality and efficiency, accelerate innovation, and enable modernization. Acting as a centralized hub, the platform provides standardized capabilities, reusable components, and ready-to-use AI services that empower developers and businesses to create and manage digital solutions easily. This role focuses on delivering value through reuse, build acceleration, cloud adoption, AI enablement, cybersecurity hardening, and business process simplification-all while improving operating efficiency and client/consumer experience.

What We Offer

• A leadership role in shaping enterprise platform strategy and innovation
• Opportunities to work on high-impact initiatives that enable scalable, secure, and modern technology ecosystems
• A collaborative environment with engineering, architecture, and business leaders focused on delivering cutting-edge platform capabilities
• A culture that values strategic thinking, technical excellence, and continuous improvement

Risk

Role is required to replace existing SG30 Director in India leading the Platform Products team. This role is needed to continue the existing Platform Product resource pyramid of SG 29 / 28 / 27 roles based on capital demand alignment.

AI/ML Skill Development Opportunities

• Research latest technology trends and drive development of Generative AI and Agentic AI agents for platform optimization and automation
• Learn AI observability and compliance practices for enterprise platforms
• Practical experience using MS Teams Copilot and AI assistants in Aha and Rally for product management tasks
• Opportunity to design and build AI workflows and copilots as part of the AI Builder role

Primary Responsibilities:

• Product Vision & Roadmap: Define and own the platform product vision, strategy, and roadmap, ensuring alignment with business objectives, modernization goals, and regulatory standards.
  End-to-End Product Lifecycle: Manage the entire lifecycle of platform products-from concept and MVP through iterative enhancements-using agile methodologies. Partner with business leaders, architects and engineering teams to assess capabilities, evaluate alternatives, and prioritize releases
• Requirements Translation & Backlog Management: Collaborate extensively with stakeholders to gather, analyze, and translate business requirements into detailed features and user stories. Lead backlog refinement, grooming, and prioritization activities to ensure timely, high-quality delivery
• AI Tool Utilization – AI User Role:
  • Use Microsoft M365 Copilot for backlog refinement, feature and user story definition, acceptance criteria, and outcome-based functional test cases
  • Leverage MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking
  • Utilize AI Assistants in Aha and Rally to facilitate requirements/design sessions and accelerate feature and user story creation
  • Apply AI-driven insights to improve collaboration and speed-to-market
• AI Builder Role Responsibilities:
  • Design and configure Agentic AI workflows and automation solutions to enhance platform capabilities
  • Build and deploy custom AI models and copilots for platform operations, including predictive analytics, intelligent routing, and automated decision-making
  • Integrate AI-driven orchestration into platform services to improve scalability, compliance, and performance
  • Partner with engineering and data science teams to ensure AI solutions meet security, ethical, and regulatory standards
• Cross-Functional Collaboration: Partner with architects, engineers, quality, IT support, and business teams to design and implement platform capabilities that meet acceptance criteria
• Performance Measurement & Reporting: Define KPIs tied to success criteria (e.g., platform uptime, scalability metrics, modernization adoption). Monitor product performance using analytics and communicate progress to stakeholders
• Compliance & Risk Management: Ensure platform solutions meet security, regulatory, and compliance requirements without compromising performance
• Innovation & Continuous Improvement: Incorporate user feedback and operational data to refine platform capabilities, improve scalability, and enhance developer experience
• Governance & Ethical AI: Implement responsible AI practices, including bias detection and transparency, throughout the product lifecycle
• Leadership & Mentorship: Drive alignment across teams, resolve blockers, and foster a culture of ownership and collaboration.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience with application modernization, microservices, and orchestration of business processes
• Hands-on experience with AI-assisted backlog refinement and feature prioritization using Microsoft M365 Copilot
• Experience with AI Assistants in Aha and Rally for accelerating requirements and design sessions
• Experience building and deploying custom AI models and copilots for predictive analytics and intelligent orchestration
• Develop user experience, non-user function, and functional specifications for the product
• Knowledge of regulatory standards (HIPAA, CMS, NCPDP) and security best practices
• Knowledge of the healthcare industry, including pharmacy operations and business
• Solid understanding of value creation through reuse, cost optimization, and efficiency improvements
• Deep understanding of foundational platform components, integration frameworks, and cloud adoption strategies
• Understanding of AI governance, ethical AI practices, and compliance requirements
• Familiarity with AI frameworks and services for decision-making, automation, and efficiency improvements
• Proficiency in Microsoft M365 Copilot for backlog refinement, user story creation, acceptance criteria, and test case development
• Proficient in the delineation and execution of product strategies and roadmaps.
• Proficient in the evaluation, analysis, and projection of data with respect to operational and business strategy.
• Proficiency in conducting cost-benefit analyses and monitoring forecasts to verify that the product is operating as anticipated
• Proficient in utilizing data-driven insights and optimal methodologies to enhance product performance
• Proficient knowledge of workflow, process enhancement, benchmarking, and/or assessment of enterprise processes
• Proven ability to define and communicate a clear platform roadmap aligned with business objectives and modernization goals
• Proven skills in managing technology budgets and ensuring financial health of platform investments
• Proven ability to use MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking
• Proven capability to design and configure Agentic AI workflows and automation solutions
• Proven expertise in Agile methodologies, backlog management, and iterative product development
• Proven ability to translate complex business requirements into actionable technical features and user stories
• Proven solid prioritization and dependency management skills
• Proven exceptional stakeholder management and relationship-building skills across business and technology teams
• Proven ability to act as a liaison between engineering, architecture, and business leaders
• Proven solid written and verbal communication skills for articulating product vision and outcomes
• Proven ability to ensure compliance without compromising platform performance
• Proven skills in leveraging operational data and user feedback for platform optimization
• Proven ability to drive adoption of emerging technologies and best practices.
• Proven to have relationship management and active listening skills and experience and will be responsible for developing relationships with business and technology partners, and with direct reports and any skip-level reports.
• Proven to have managerial, supervisory and leadership skills and experience to seek and provide feedback to team, peers, stakeholders and leadership along with coaching and mentoring team, fostering environment of inclusion and employee job enrichment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.