Strategic Insights Analyst

This position follows a hybrid schedule with 4 days in-office days per week. Our office is located at 1 Optum Circle, Eden Prairie, 55344.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position will report to Optum’s Senior Director of Optum Experience Measurement (NPS) and is responsible for client experience measurement and NPS programs across Optum. This role will support the vision and execution of NPS programs, evolving reporting through collaboration, and communicating insights to all levels of Optum leadership.

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST.

This will be on the job training and the hours during training will be 8:00 am to 5:00 pm, Monday – Friday.

 

Primary Responsibilities:

• Support, in partnership with market research consultant, strategic design, execution, and storytelling of Net Promoter
• Score (NPS) programs across Optum Client, ensuring insights are actionable and aligned with enterprise priorities. 
• Oversee Optum Client project management, inclusive of sample, timeline, survey approvals, and vendor management.
• Support competitive NPS survey for Optum Client, including deep dive reporting with key cohorts.
• Assist in presenting client-centric insights to diverse audiences with a focus on clarity, impact, and actionable recommendations.
• Partner with Optum Offshore team to provide sample validation, business context and alignment on reporting structure.
• Contribute to the success of a strong Strategic Insights group as a collaborative team member.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED
• Must be 18 years of age or older
• 2+ years leading primary marketing research projects
• 1+ years of experience analyzing data
• 1+ years’ experience with NPS research
• Project management skills
• Proficient in Microsoft, Word, Excel, and PowerPoint
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST.

 

Telecommuting Requirements:

• Reside within commutable distance to the office at 1 Optum Circle, Eden Prairie, 55344.
• Ability to keep all company sensitive documents secure (if applicable)
  Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

Soft Skills:

• Strategic thinking: Ability to connect insights to broader business goals and influence direction.
• Excellent project management: Skilled in managing multiple priorities, timelines, and stakeholders with exceptional attention to detail.
• Strong communication & storytelling: Able to synthesize complex data and craft executive-level narratives into compelling stories and present findings clearly to diverse audiences.
• Demonstrated excellence in crafting executive-level narratives, exemplifying storytelling ability
• Collaboration & influence: Works effectively across business lines, functions, and seniority levels to drive alignment and action.
• Presentation excellence: Confident and engaging presenter with a bias toward actionable recommendations.
• Critical thinking & problem-solving: Passion for turning data into insights and identifying opportunities for impact.

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $49,700 – $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO