Scrum Master – Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Acting as a Scrum Master for one or more Agile teams
• Establish team level cadence and drive team level events in alignment with Program level cadences established;
• Provide leadership, direction and coaching to the team to encourage adoption of good agile practices
• Provide agile practice leadership and education to the organization, technology delivery capabilities for the enablement of scrum teams, and product owners, to ensure successful delivery of continuous business value
• Influence leadership and management teams within our delivery practices, including business and other supporting functional areas which engagement with technology teams on agile principles, practices, and tools
• Be a change agent and foster a “learn by doing” environment
• Encourage and facilitate cross-team coordination and collaboration
• Facilitate management of the Scrum Team’s dependencies between the program team and third parties
• Maintain metrics that provide visibility to stakeholders on team-level progress and quality
• Drive release management for the agile teams
• Track and manage project execution in accordance with company’s delivery and financial management practices
• Drive adoption of the new delivery model and agile practices across the enterprise.
• Demonstrate thought leadership by engaging with enterprise through speaking, learning forums, blogging, etc.
• Help teams develop and implement practices and metrics that track effective and efficient delivery for continuous improvement
• Foster a culture of continuous improvement through mentoring, feedback, and metrics
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduation or Master’s Degree Full time and Equivalent experience 
• Certified as either CSM, CSPO, CSP, SAFe Agilist or Scaled Agile Framework (SAFe) Program Consultant (SPC), LeSS practitioner, AKT ( Kanban) (one Scaled Framework)
• 12+ years of IT/business solutions experience using Agile practices to develop software solutions
• 6+ years of Scrum Master experience with distributed teams
• 5+ years of Agile Coaching experience for multiple agile teams
• 4+ years of demonstrated solid understanding of Agile software development methodologies, values, and procedures
• 3+ years of experience with leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Experience in implementing agile practice in globally distributed team
• Progressive experience in business roles where change management is a vital component, including people, process, and technology change
• Experience in Agile tools Rally and Jira tools or any other agile tools
• Experience introducing and leading implementations of Agile values, principles, and practices including (Scrum, Kanban, Lean, and XP) into an organization
• Experience implementing DevOps technical practices (e.g. Automated testing, ATDD, FDD, BDD, TDD, CICD)
• Experience with the implementation and execution of Scrum in an environment where individuals are unfamiliar with the methodology
• Proven ability to coach and Mentor agile teams and drive agile transformation
• Guidance during Ideation, MVP, and Capability grooming. Feature roadmap grooming.
• Proven excellent communication, both written and verbal skills
• Proven technical currency and vision to evaluate Agile development tools, technology and trends
• Proven ability to identify opportunity for improvement, able to promote culture of continues improvement
• Demonstrated ability to mentor agile teams on agile practices (processes, tools, artifacts and ceremonies), assisting the team to self-organize, leading the team towards a path of continuous improvement
• Demonstrated excellent active meeting facilitation and negotiation skills
• Demonstrated excellent communication, interpersonal, organizational and team building skills, business judgment, and proven expertise in directing the efforts of a technical staff 
• Demonstrated solid project management skills and solid ability to multi-task and manage resources in a cross-functional environment
• Demonstrated solid quantitative, analytical and management skills

Preferred Qualification:

• Knowledge of DevOps and Continuous Delivery pipeline

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.