Senior Delivery Lead – Revenue Cycle Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

This function is responsible for managing teams for optimum reduction of AR Days aging and/or FBNS and working with payers to improve or maintain cash goals set. Positions in this function interact with customers (internal and external) gathering support data to ensure accurate billing and collection processes are followed. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium collection. Educate customers regarding issues or concerns in achieving the goals set. Monitor outstanding balances and take appropriate actions to ensure responsible parties (payers, IPA or others) pay as billed. Manage the preparation reporting to upper leadership and complete reconciliation of billing or collection with leadership, teams and or client.

This position is responsible for managing and coordinating team efforts toward a specific service delivery function of the facility. The position provides coaching, feedback, and corrective action to service delivery team members where needed.

The Manager carries out duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of organization and carries out the Vision and Mission of the organization

Primary Responsibility:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 7+ years of management/leadership experience
• 5+ years of experience in Hospital Revenue Cycle or must undergo process training and pass ramp certification
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Intermediate to advanced computer skills, must understand Excel
• Proven excellent written and verbal communication

Technical Knowledge

• Excellent analytical and quantitative skills; ability to develop appropriate methods for collecting analyzing and trending data
• Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)
• High sense of responsibility and accountability; Takes ownership and initiative
• Results-oriented with an eye toward the end-goal and business results as the objective of our projects
• Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly
• Excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand; Ability to elicit cooperation from a variety of resources
• Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities
• Professional demeanor and positive attitude; customer service orientation
• Ability to learn, understand, and apply new technologies, methods, and processes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.