Associate Director Business Transformation – Payment Integrity

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Associate Director of Business Transformation will play a critical role in transforming medical documentation strategies, operational processes, and technology capabilities across UHC PI and the broader enterprise. This leader will drive high-impact programs to enhance operational processes and simplify end-to-end experience through centralized medical documentation requests, optimized routing and storage, and enablement of technology, digital and AI-driven solutions.

 

This role will focus on aligning business strategies and designing new operating models that unlock process efficiencies, enable integrated performance oversight, and support cost, quality, and experience objectives. The Associate Director will partner closely with leaders across UHC PI, Optum, external vendors, and enterprise stakeholders to deliver consistent provider experiences, simplify and streamline operations, and enable scalable capabilities.

 

Through advancing and automation of performance reporting and solid cross-functional partnerships, this leader will translate insights into actionable operating model requirements, ensuring data-driven decision-making that supports sustained growth and value-driven transformation.

 

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

 

Primary Responsibilities:

Strategic Programs and Initiatives  

• Leads and manages high visibility strategic initiatives focused on process improvement, technology enablement, revenue generation, and provider experience
• Serves as a key leader for the UHC PI Medical Documentation Simplification program and related enterprise efforts

Business & Operating Model Transformation

• Plans, designs, and implements enterprise medical documentation strategies that improve efficiency, scalability, and financial performance
• Identifies and eliminates inefficiencies across documentation intake, routing, storage, and retrieval
• Translates strategic priorities into actionable operating models and execution roadmaps

Technology, Data & AI Enablement

• Partners with technology teams to support automation, AI enablement, and system integration initiatives
• Translates business needs into technology and operating model requirements
• Advances automated performance reporting and analytics to improve transparency, governance, and decision-making

Enterprise & Cross-Functional Leadership

• Support alignment discussions across operations, business partners, and product teams
• Champion consistent, high-quality provider and stakeholder experiences

Performance Management & Insights

• Establishes integrated frameworks to monitor, manage, and oversee performance against cost, quality, experience, and compliance objectives
• Uses insights to drive continuous improvement and inform strategic priorities
• Identifies additional opportunities to refine or expand reporting aligned with enterprise priorities

 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven solid enterprise and cross functional program management experience, including senior and executive level stakeholder engagement
• Proven ability to drive business performance in high growth environments using governance frameworks, performance models, and structured operating rhythms
• Demonstrated success leading strategy discussions and driving alignment and decision making across diverse teams
• Proven experience with enterprise claims processes and products/platforms
• Proven experience within the health insurance industry, including regulatory and industry knowledge

 

Preferred Qualifications:

• Proven medical documentation system experience such as Electronic Medical Record systems
• Demonstrated solid communication, negotiation, and influence skills
• Proven ability to integrate multiple perspectives while remaining decisive
• Demonstrated excellent problem solving, planning, and execution skills
• Proven executive level communication and change management experience

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.