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Job category

• Behavioral (1)
• Customer Services (2)
• Healthcare Delivery (1)
• Medical & Clinical Operations (2)
• Patient Services (1)

Skill

• answer patients' questions 3
• collect healthcare user data under supervision 3
• interact with healthcare users 3
• provide care for a particular patient group 3
• answer incoming calls 2
• assist healthcare users achieve autonomy 2
• communicate with customer service department 2
• comply with quality standards related to healthcare practice 2
• develop plans related to the transfer of care 2
• discuss the medical history of the healthcare user 2
• manage key performance indicators of call centres 2
• monitor patients' progress related to treatment 2
• obtain healthcare user's medical status information 2
• provide psychological support to patients 2
• redirect callers 2
• advocate for healthcare users' needs 1
• analyse processes influencing health care delivery 1
• apply clinical psychological treatment 1
• assess the patient's therapeutic needs 1
• collaborate to discuss treatment plans in psychotherapy 1
• collect healthcare user's general data 1
• conduct psychological assessement 1
• deliver outstanding service 1
• develop patient treatment strategies 1
• enable access to services 1
• ensure customer orientation 1
• formulate a case conceptualisation model for therapy 1
• handle patient trauma 1
• maintain high quality of calls 1
• maintain relationships with doctors 1
• make an informed use of the health-care system 1
• manage a multidisciplinary team involved in patient care 1
• manage healthcare users' data 1
• manage operations in healthcare institutions 1
• measure effectiveness of the service provided 1
• monitor customer service 1
• monitor patients' medication 1
• organise relapse prevention 1
• perform health assessment 1
• provide clinical psychological support in crisis situations 1
• provide feedback on patient's communication style 1
• provide high quality customer service 1
• provide membership service 1
• provide necessary documents 1
• provide objective assessments of calls 1
• provide psychological interventions to chronically ill persons 1
• provide social guidance over the phone 1
• screen patients for disease risk factors 1
• solve problems in healthcare 1
• supervise medical office support workers 1
• support distressed emergency callers 1
• transcribe medical data 1
• transfer medical information 1
• triage clients 1
• triage clients for physiotherapy 1
• use clinical assessment techniques 1
• work in multidisciplinary teams related to emergency care 1

Country

• United States (6)

State or region

• California (1)
• Missouri (3)
• Texas (1)
• Washington (1)

City

• Dallas (1)
• Everett (1)
• Kansas City (1)
• Maryland Heights (2)
• Torrance (1)

Divisions

• (6)

City

• Dallas (1)
• Everett (1)
• Kansas City (1)
• Maryland Heights (2)
• Torrance (1)

Country1

• United States (6)

State

• California (1)
• Missouri (3)
• Texas (1)
• Washington (1)

ExternalIdNew

• 1060169 (1)
• 1060170 (1)
• 1060183 (1)
• 2350456 (1)
• 2353528 (1)
• 2355700 (1)

Grade

• 22 (2)
• 23 (1)
• 24 (2)
• 26 (1)

Schedule

• Full-time (6)

Segment

• OH Risk Ops & Ent Clin Srvcs (6)

JobFunction

• Care Advocacy (1)
• Clinical Admin & Processing (2)
• Patient Services (1)
• Phone Support (2)

Vanity

• #rpo (2)
• Aide (6)
• Behavioral Health (1)
• Clinical (2)
• CNA (2)
• Consulting (1)
• EMR (1)
• epic (1)
• lead (2)
• Licensed Practical Nurse (2)
• LPN (2)
• pharma (6)
• relations (1)
• RN (1)
• Supervisor (1)

Division

• Core Services & Escalations (1)
• Home and Community Call Ops (2)
• Prov Serv & Patient Scheduling (3)

Company

• Optum (6)

Business

• Optum (6)

Job Level

• Individual Contributor (6)

Grade Level

• 22 (2)
• 23 (1)
• 24 (2)
• 26 (1)

Referral Eligibility

• Yes (6)

BusinessSegment

• C&S Central Region (13)
• C&S East Region (34)
• C&S Executive Admin (2)
• C&S Growth & Development (1)
• C&S West Region (42)
• Call Advocacy & Scheduling Ops (6)
• Care & Disease Management Ops (28)
• Care Delivery - Region 1 (44)
• Care Delivery - Region 2 (63)
• Care Delivery - Region 3 (109)
• Care Delivery - Region 4 (348)
• Care Delivery - Region 5 (222)
• Care Delivery - Region 6 (416)
• Care Delivery - Region 7 (23)
• Care Delivery - Region 8 (16)
• Care Delivery Shared Svcs (5)
• Care Delivery Shared Svcs West (6)
• Care Services- Clinical (7)
• Chief Digital Office (CDO) (16)
• Clin Ldrshp & Accountability (17)
• Consumer Office (1)
• Consumer Resolution Center (1)
• Corporate Services (5)
• Correspondence and Tech (1)
• CXR (3)
• E&I Administration (1)
• E&I East (2)
• E&I Finance (2)
• E&I Healthcare Econ & Pricing (10)
• E&I Local Markets (1)
• E&I National Accounts (2)
• E&I Ops - Specialty Ops (1)
• E&I Ops - UMR Operations (2)
• E&I Pricing & Underwriting (3)
• E&I Quality and Clinical (1)
• E&I Sierra Operations (1)
• E&I Specialty Benefits (2)
• E&I Surest (3)
• E&I UMR Group (4)
• E&I West (2)
• ECS ADMIN & STRAT (1)
• Ent Marketing & CO (3)
• Ent Tech Infra Pltfrms Svcs (21)
• Enterprise Security (22)
• Finance (11)
• Govt Programs Quality-Stars (5)
• Home and Community Dept (228)
• Landmark Health (4)
• LHC GROUP BC (2325)
• M&R Peoples Health (5)
• M&R Sales (22)
• Medicare & Retirement Finance (2)
• OG Adv Admin & Strategy (12)
• OG Adv APAC-1 (266)
• OG Adv APAC-2 (2)
• OG Adv Bus Capability Grp 1 (5)
• OG Adv Bus Capability Grp 2 (12)
• OG Adv Bus Capability Grp 4 (5)
• OG Adv Finance (10)
• OG Adv Human Capital (103)
• OG Adv Ireland (52)
• OG Adv Other/Shared Svcs (10)
• OG Adv Puerto Rico (1)
• OG Advantage United Kingdom (1)
• OH Non-Platform Admin (12)
• OI Advisory and Implementation (7)
• OI Operations (142)
• OI Other Business (4)
• OI Payer Market (1)
• OI Product (12)
• OI Provider Market (23)
• Optum AI, Data & Analytics (30)
• Optum Behavioral Care (100)
• Optum Behavioral Health (16)
• Optum Corporate (4)
• Optum Enterprise Shared Serv. (2)
• Optum Finance & Accounting (22)
• Optum Financial (16)
• Optum Health Financial Tech (5)
• Optum Health Services Admin (9)
• Optum Health Solutions (2)
• Optum Insight Tech Eng (30)
• Optum Marketing (4)
• Optum Strategy (2)
• Optum Tech - Executive (1)
• Optum Tech UHC Technology (42)
• OptumInsight Executive (6)
• OptumRx Clinical (1)
• OptumRx Community Pharmacy (159)
• OptumRx Frontier Therapies (1)
• OptumRx Growth & Retention (9)
• OptumRx Home Delivery (4)
• OptumRx Infusion Pharmacy (44)
• OptumRx PBM Operations (5)
• OptumRx Specialty (120)
• OptumRx Workers Comp (2)
• OptumServe (43)
• ORX and OFS Technology (23)
• People Team (6)
• Region Management (5)
• UHC Corp Communications (1)
• UHC Corporate Admin (1)
• UHC Services LCRA (5)
• Utilization Management Ops (22)

FullAddress

• 13655 RIVERPORT DR, Maryland Heights, United States 63043 (2)
• 1728 W Marine View Dr, Everett, United States 98201 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• Dallas, United States (1)
• Kansas City, United States (1)

JobCode

• BEH041 (1)
• CUS002 (2)
• HCD121 (1)
• MCO102 (2)

Work setting

• Hybrid (1)
• Remote (5)

Brand

• OH Risk Ops & Ent Clin Srvcs (6)