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Job category

• Account Management (5)
• Actuarial (22)
• Admin Support Services (16)
• Advanced Practice Clinicians (329)
• Banking & Financial Services (6)
• Behavioral (130)
• Billing (18)
• Business & Data Analytics (77)
• Business Operations (42)
• Claims (18)
• Clinical Management (43)
• Clinical Services Operations (632)
• Communications (3)
• Consumer Experience (1)
• Customer Services (32)
• Enroll & Empl Contract Install (3)
• Executive Leadership Team (1)
• Finance (41)
• Government Affairs (1)
• Healthcare Delivery (2652)
• Healthcare Economics (12)
• Integration (5)
• Legal (4)
• Marketing and Advertising (17)
• Medical & Clinical Operations (276)
• Medical Screening/Clinical Lab (65)
• Network Contracting & Pricing (12)
• Network Management (14)
• Nursing (1149)
• OptumInsight Consulting (28)
• Patient Services (258)
• People Team (21)
• Pharmacy (307)
• Physicians (301)
• Product (28)
• Project/Program Management (13)
• Property Management (4)
• Radiology/Healthcare Tech (140)
• Regulatory & Compliance (7)
• Rehabilitation Services (762)
• Sales Support (90)
• Sales/Direct Selling (45)
• Senior Leadership Team (6)
• Sourcing and Procurement (3)
• Strategy (1)
• Technology (504)
• Training (8)
• Underwriting & Pricing (3)
• Vision Care Delivery (11)

Skill

• answer incoming calls 18
• answer patients' questions 18
• interact with healthcare users 17
• collect healthcare user data under supervision 16
• redirect callers 16
• manage healthcare users' data 15
• monitor patients' progress related to treatment 15
• maintain relationships with doctors 14
• solve problems in healthcare 14
• provide necessary documents 10
• ensure compliance with healthcare regulations 9
• gather feedback from employees 9
• process medical insurance claims 9
• communicate with customer service department 8
• 7
• assist social service users in formulating complaints 6
• communicate in healthcare 5
• discuss the medical history of the healthcare user 5
• provide care for a particular patient group 5
• administer appointments 4
• assist patients with special needs 4
• check information on prescriptions 4
• collect healthcare user's general data 4
• communicate schedules to the people concerned 4
• cooperate to resolve information issues 4
• deal with public 4
• ensure proper appointment administration 4
• monitor customer inquiries 4
• review patient's medical data 4
• solve operational transport problems 4
• communicate with beneficiaries 3
• ensure customer orientation 3
• maintain high quality of calls 3
• manage a team 3
• manage key performance indicators of call centres 3
• monitor customer service 3
• provide high quality customer service 3
• provide objective assessments of calls 3
• advocate for healthcare users' needs 2
• assist healthcare users achieve autonomy 2
• develop plans related to the transfer of care 2
• ensure compliance with company regulations 2
• manage a multidisciplinary team involved in patient care 2
• provide feedback on patient's communication style 2
• provide psychological support to patients 2
• represent the company 2
• supervise medical office support workers 2
• train staff in quality procedures 2
• transfer medical information 2
• advise on communication strategies 1
• advise on healthcare users' informed consent 1
• advise on medical records 1
• analyse call centre activities 1
• answer emergency calls 1
• apply conflict management 1
• apply foreign languages in social services 1
• apply procedures to ensure cargo complies with customs regulations 1
• collaborate in company's daily operations 1
• collect customer feedback on applications 1
• communicate in foreign languages with health service providers 1
• communicate professionally with colleagues in other fields 1
• comply with quality standards related to healthcare practice 1
• contact customers 1
• coordinate engineering teams 1
• coordinate membership work 1
• coordinate transport staff training 1
• create a work atmosphere of continuous improvement 1
• deliver outstanding service 1
• develop employee retention programs 1
• develop passenger outreach strategies 1
• develop staff 1
• disseminate general corporate information 1
• disseminate messages to people 1
• enable access to services 1
• encourage teams for continuous improvement 1
• ensure contract termination and follow-up 1
• ensure cross-department cooperation 1
• ensure information privacy 1
• exert a goal-oriented leadership role towards colleagues 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• guide staff 1
• handle customer complaints 1
• handle incoming insurance claims 1
• handle personal identifiable information 1
• identify accounting errors 1
• identify training needs 1
• interpret languages in conferences 1
• interpret spoken language between two parties 1
• keep records of customer interaction 1
• lead managers of company departments 1
• listen actively 1
• maintain privacy of service users 1
• maintain records of work with service users 1
• maintain relationship with customers 1
• maintain telephony system 1
• manage administrative systems 1
• manage claims process 1
• manage corrective actions 1
• manage project information 1
• manage relationships with stakeholders 1
• manage staff 1
• manage workflow processes 1
• monitor contractor performance 1
• monitor patients' medication 1
• obtain healthcare user's medical status information 1
• offer assistance to national citizens 1
• perform escalation procedure 1
• perform failure analysis of production process 1
• perform sworn translations 1
• plan the work of teams and individuals 1
• process applications 1
• process order forms with customer's information 1
• provide advocacy interpreting services 1
• provide customer follow-up services 1
• provide interpreting services in tours 1
• provide learning support in healthcare 1
• provide membership service 1
• provide social guidance over the phone 1
• replicate customer software issues 1
• report to the team leader 1
• represent special-interest groups' members 1
• secure sensitive customer's information 1
• set organisational policies 1
• set up effective working relationships with other sports players 1
• support distressed emergency callers 1
• teach communication methods 1
• transcribe medical data 1

Country

• India (4)
• Philippines (13)
• United States (15)

State or region

• Arizona (1)
• Calabarzon (2)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (2)
• Haryana (2)
• Maine (1)
• Massachusetts (6)
• Metro Manila (7)
• Nevada (1)
• New York (2)
• Telangana (1)
• Texas (1)
• Uttar Pradesh (1)
• Washington (1)

City

• Beverly (3)
• Boston (1)
• Brewer (1)
• Cebu City (2)
• City of Muntinglupa (2)
• City of Taguig (1)
• Dallas (1)
• Davao City (2)
• Everett (1)
• Grand Junction (1)
• Gurgaon (2)
• Hyderabad (1)
• Lake Katrine (1)
• Las Vegas (1)
• Makati City (4)
• New York (1)
• Noida (1)
• Phoenix (1)
• Torrance (1)
• Watertown (2)

Divisions

• (32)

City

• Beverly (3)
• Boston (1)
• Brewer (1)
• Cebu City (2)
• Dallas (1)
• Davao City (2)
• Everett (1)
• Grand Junction (1)
• Gurgaon (2)
• Hyderabad (1)
• Lake Katrine (1)
• Las Vegas (1)
• Makati (4)
• Muntinlupa (2)
• New York (1)
• Noida (1)
• Phoenix (1)
• Quezon City (2)
• Taguig City (1)
• Torrance (1)
• Watertown (2)

Country1

• India (4)
• Philippines (13)
• United States (15)

State

• Arizona (1)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (Region Xi) (2)
• Haryana (2)
• Maine (1)
• Massachusetts (6)
• National Capital Region (9)
• Nevada (1)
• New York (2)
• Telangana (1)
• Texas (1)
• Uttar Pradesh (1)
• Washington (1)

ExternalIdNew

• 1058599 (1)
• 1060170 (1)
• 2326189 (1)
• 2338629 (1)
• 2340335 (1)
• 2340336 (1)
• 2341398 (1)
• 2345144 (1)
• 2347264 (1)
• 2348475 (1)
• 2349709 (1)
• 2350456 (1)
• 2351416 (1)
• 2351422 (1)
• 2351424 (1)
• 2351766 (1)
• 2352963 (1)
• 2353007 (1)
• 2353644 (1)
• 2353645 (1)
• 2354527 (1)
• 2355699 (1)
• 2356768 (1)
• 2357038 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)
• 2359066 (1)

AmProjectCode

• M&A - Atrius Health (3)
• MPP Northern Light Health (1)

Grade

• 22 (29)
• 23 (1)
• 24 (1)
• 25 (1)

Schedule

• Full-time (31)
• Part-time (1)

Segment

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (5)
• Optum Care Delivery (6)
• Optum Global Advantage (17)
• OptumInsight (1)

JobFunction

• Phone Support (31)
• Service Account Management (1)

Vanity

• #rpo (13)
• Aide (22)
• Atrius Health (6)
• Behavioral Health (1)
• Clinical (9)
• Contract (18)
• director (1)
• EMR (6)
• lead (9)
• pharma (22)
• Primary care physician (6)
• relations (17)
• Sales (2)
• Supervisor (9)

Division

• C&S Colorado (1)
• E&I Asian Initiatives (1)
• E&I Natl Accts Empire (1)
• ECS Admin (1)
• OG Adv Human Capital (17)
• Optum MA (6)
• OptumInsight RCM Acute Cont Ct (1)
• Prov Serv & Patient Scheduling (4)

Company

• Optum (29)
• UHC (3)

Business

• Optum (29)
• UHC (3)

Entity

• Atrius Health (6)

Job Level

• Individual Contributor (15)

Grade Level

• 22 (29)
• 23 (1)
• 24 (1)
• 25 (1)

Referral Eligibility

• No (2)
• Yes (30)

BusinessSegment

• C&S Central Region (1)
• Call Advocacy & Scheduling Ops (4)
• Care Delivery - Region 6 (6)
• E&I Administration (1)
• E&I National Accounts (1)
• ECS ADMIN & STRAT (1)
• OG Adv Human Capital (17)
• OI Operations (1)

FullAddress

• 147 Milk St, Boston, United States 2109 (1)
• 1561 Ulster Ave, Lake Katrine, United States 12449 (1)
• 161 Canal St, New York, United States 10013 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• 2720 N TENAYA WAY, Las Vegas, United States 89128 (1)
• 2775 Crossroads Blvd, Weber Building Hq, Grand Junction, United States 81506 (1)
• 3901 Hoyt Ave, Everett, United States 98201 (1)
• 485 Arsenal St, Watertown, United States 2472 (2)
• 77 Herrick St, Unit 101, Beverly, United States 1915 (3)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (4)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Brewer, United States (1)
• Dallas, United States (1)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (2)
• Gurgaon, India (2)
• Hyderabad, India (1)
• Noida, India (1)
• Phoenix, United States (1)
• SCIENCE HUB TOWER #3, MCKINLEY HILL CYBERPARK, Taguig City, Philippines 1634 (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (2)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS002 (29)
• CUS003 (1)
• CUS005 (1)
• CUS040 (1)

Work setting

• Core On-Site (20)
• Hybrid (1)
• Remote (11)

Brand

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (5)
• Optum Care Delivery (6)
• Optum Global Advantage (17)
• OptumInsight (1)