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Job category

• Medical & Clinical Operations (38)

Skill

• 13
• interact with healthcare users 13
• refer healthcare users 12
• answer patients' questions 11
• collect healthcare user data under supervision 10
• receive patient referrals with eye conditions 10
• ensure proper appointment administration 9
• maintain healthcare user data confidentiality 9
• obtain healthcare user's medical status information 9
• assess referred healthcare users 8
• develop plans related to the transfer of care 8
• manage healthcare users' data 8
• refer social service users 8
• arrange in-home services for patients 7
• advocate for healthcare users' needs 6
• monitor patients' progress related to treatment 6
• advise on medical records 5
• assist healthcare users achieve autonomy 5
• check information on prescriptions 5
• communicate schedules to the people concerned 5
• handle personal identifiable information 5
• maintain records of work with service users 5
• manage operations in healthcare institutions 5
• mentor other health professionals 5
• process medical insurance claims 5
• schedule audiologist appointments 5
• answer incoming calls 4
• communicate with customer service department 4
• communicate with nursing staff 4
• comply with quality standards related to healthcare practice 4
• manage a multidisciplinary team involved in patient care 4
• monitor customer service 4
• take referrals for genetic testing 4
• administer appointments 3
• disseminate general corporate information 3
• interpret requests for imaging examinations 3
• maintain high quality of calls 3
• perform clinical coding procedures 3
• programme work according to incoming orders 3
• refer service users to community resources 3
• supervise medical office support workers 3
• take referred patients 3
• work in multidisciplinary teams related to emergency care 3
• advise on healthy lifestyles 2
• apply conflict management 2
• communicate in healthcare 2
• complete membership administration 2
• complete patient journey records 2
• contribute to continuity of health care 2
• coordinate care 2
• coordinate communication within a team 2
• deliver outstanding service 2
• enable access to services 2
• ensure compliance with company regulations 2
• ensure compliance with healthcare regulations 2
• ensure continuous preparedness for audits 2
• identify patients' medical records 2
• maintain privacy of service users 2
• manage corrective actions 2
• manage fitness communication 2
• manage key performance indicators of call centres 2
• manage staff 2
• monitor staff absences 2
• provide care for a particular patient group 2
• provide membership service 2
• provide social guidance over the phone 2
• redirect callers 2
• triage clients 2
• adhere to OHSAS 18001 1
• adhere to health well-being and safety 1
• administrative tasks in a medical environment 1
• advise on prenatal genetic diseases 1
• allocate numbers to clients' belongings 1
• analyse call centre activities 1
• analyse call performance trends 1
• analyse processes influencing health care delivery 1
• apply case management 1
• apply caseload management 1
• attend meetings 1
• attend to ICT systems quality 1
• check payrolls 1
• collaborate in company's daily operations 1
• collect statistics on medical records 1
• communicate by telephone 1
• communicate regulations 1
• communicate with beneficiaries 1
• comply with legislation related to health care 1
• confer with event staff 1
• connect vehicle maintenance and operations departments 1
• consider time zones in execution of work 1
• contribute to high level health strategic decisions 1
• control financial resources 1
• control of expenses 1
• cooperate to resolve information issues 1
• coordinate membership work 1
• coordinate operational activities 1
• coordinate remote communications 1
• coordinate transport staff training 1
• develop passenger outreach strategies 1
• disseminate messages to people 1
• educate patient's relations on care 1
• ensure compliance with purchasing and contracting regulations 1
• ensure compliance with shipment regulations 1
• ensure contract termination and follow-up 1
• ensure equipment availability 1
• ensure flights run to schedule 1
• ensure gambling operational standards 1
• ensure health and safety of customers 1
• ensure safety of healthcare users 1
• ensure safety regulations in dealing with infectious diseases 1
• examine healthcare facility 1
• guide staff 1
• interpret laboratory data in medical genetics 1
• investigate social security applications 1
• keep personal administration 1
• keep records of customer interaction 1
• keep up to date on product knowledge 1
• keep up-to-date on manufacturer's policies 1
• liaise with genetic laboratories 1
• liaise with transportation services 1
• maintain data entry requirements 1
• maintain financial records 1
• maintain genetic registers 1
• maintain incident reporting records 1
• maintain medical devices 1
• maintain operational communications 1
• maintain physiotherapy equipment 1
• maintain professional administration 1
• maintain records of clients' prescriptions 1
• maintain records of phone calls 1
• maintain relationships with doctors 1
• manage IT security compliances 1
• manage a healthcare unit budget 1
• manage a team 1
• manage claim files 1
• manage claims process 1
• manage clinical environments 1
• manage facilities services 1
• manage financial and material resources 1
• manage health and safety standards 1
• manage information access aids 1
• manage inventory 1
• manage payroll 1
• manage payroll reports 1
• manage personnel agenda 1
• manage sport facility finances 1
• manage vehicle services' financial resources 1
• manage work 1
• manage workflow processes 1
• managing a business with great care 1
• measure effectiveness of the service provided 1
• meet commitments 1
• monitor customer inquiries 1
• monitor daily work 1
• monitor drivers 1
• monitor financial accounts 1
• monitor patient's health condition 1
• monitor patients during transfer to hospital 1
• monitor policy proposals 1
• monitor workload 1
• organise travel arrangements for staff 1
• oversee all travel arrangements 1
• oversee the daily train operations plan 1
• oversee the facilities services budget 1
• participate in medical inventory control 1
• participate in medical records' auditing activities 1
• perform clerical duties 1
• perform escalation procedure 1
• perform patient activity analyses 1
• plan facilities management policies 1
• plan schedule 1
• plan the work of teams and individuals 1
• promote service users' rights 1
• provide ICT system training 1
• provide advice on breaches of regulation 1
• provide documentation 1
• provide genetic counselling 1
• provide high quality customer service 1
• provide objective assessments of calls 1
• provide on-board safety training 1
• provide test results to medical staff 1
• provide training on quality management supervision 1
• receive veterinary clients and their animals for appointments 1
• record treated patient's information 1
• resolve shipment issues 1
• review insurance process 1
• review patient's medical data 1
• revise quality control systems documentation 1
• schedule shifts 1
• set production KPI 1
• solve operational transport problems 1
• supervise daily information operations 1
• support patients to understand their conditions 1
• support service users to use technological aids 1
• support social service users with specific communication needs 1
• take pharmaceutical inventory 1
• train crew members 1
• train staff in quality procedures 1
• train staff in safety procedures 1
• transcribe medical data 1
• transfer medical information 1
• transport allocated patients 1
• undertake clinical audit 1
• undertake genetic risk assessment 1
• use ICT ticketing system 1
• use electronic health records management system 1
• work in multidisciplinary health teams 1
• work with healthcare users' social network 1
• work with nursing staff 1

Country

• India (2)
• Philippines (2)
• Puerto Rico (1)
• United States (33)

State or region

• Arizona (2)
• Arkansas (1)
• California (2)
• Central Visayas (1)
• Colorado (1)
• Florida (4)
• Illinois (1)
• Karnataka (1)
• Massachusetts (8)
• Metro Manila (1)
• Mississippi (2)
• New York (2)
• North Carolina (1)
• Pennsylvania (1)
• San Juan (1)
• Telangana (1)
• Tennessee (1)
• Texas (4)
• Washington (1)
• Wisconsin (2)

City

• Aurora (1)
• Bengaluru (1)
• Biloxi (1)
• Boston (1)
• Cebu City (1)
• Charlotte (1)
• Cordova (1)
• Crossett (1)
• Dallas (3)
• Denver (1)
• Fishkill (1)
• Hyderabad (1)
• Kissimmee (1)
• Laurel (1)
• Leominster (1)
• Long Beach (1)
• Lutz (1)
• Makati City (1)
• Miami (1)
• Newburgh (1)
• Norwood (5)
• Phoenix (1)
• Pottstown (1)
• Redlands (1)
• San Juan (1)
• Sarasota (1)
• Seattle (1)
• Southborough (1)
• Tyler (1)
• Waukesha (2)
• Yuma (1)

Divisions

• (38)

ExternalIdNew

• 1058644 (1)
• 1059287 (1)
• 2326792 (1)
• 2326795 (1)
• 2328462 (1)
• 2329627 (1)
• 2336330 (1)
• 2336356 (1)
• 2339107 (1)
• 2339108 (1)
• 2339112 (1)
• 2342446 (1)
• 2343625 (1)
• 2344033 (1)
• 2344047 (1)
• 2345859 (1)
• 2345991 (1)
• 2348104 (1)
• 2349352 (1)
• 2349383 (1)
• 2349863 (1)
• 2350418 (1)
• 2350724 (1)
• 2350885 (1)
• 2351755 (1)
• 2352339 (1)
• 2353001 (1)
• 2353164 (1)
• 2353501 (1)
• 2353507 (1)
• 2353513 (1)
• 2353548 (1)
• 2353968 (1)
• 2354657 (1)
• 2355129 (1)
• 2355326 (1)
• 2355649 (1)
• 2355673 (1)

Segment

• OH Risk Ops & Ent Clin Srvcs (3)
• Optum Care Delivery (14)
• Optum Care Solutions (9)
• Optum Global Advantage (5)
• OptumInsight (6)
• OptumRx (1)

JobFunction

• Accounting (7)
• Accounts Receivable (1)
• Actuarial Consulting (1)
• Actuarial Leadership Dev Prgm (2)
• Actuarial Services (19)
• Administrative Support (11)
• Advanced Practice Clinicians (257)
• AI/ML Engineering (54)
• Architecture (33)
• Behavioral Clinical Consulting (1)
• Behavioral Consumer (4)
• Behavioral Health Care Deliver (85)
• Billing (6)
• Broker / Outside Agent Service (2)
• Bus Advisory & Tech Cnsltng (27)
• Bus Opns General Support (8)
• Business Analysis (5)
• Business Development/Sales Sup (4)
• Business Process & TQM (9)
• Business Systems Analysis (17)
• Call Center/Triage (1)
• Capability Management (7)
• Capacity/Tech Performance Mgmt (2)
• Care Advocacy (16)
• Case Management (165)
• Claim Operations (3)
• Claim Quality (1)
• Claim Recovery/Resol/COB/Subro (10)
• Clerical Support (4)
• Client Services/Sales Support (70)
• Clinical & Medical Management (57)
• Clinical Admin & Processing (38)
• Clinical Administration (10)
• Clinical Analysis & Consulting (33)
• Clinical Appeals-MCO (4)
• Clinical Appeals-NUR (4)
• Clinical Informatics (1)
• Clinical Management (51)
• Clinical Pharm Care Consulting (87)
• Clinical Pharm Program Mgt (8)
• Clinical Practice Consulting (8)
• Clinical Program Management (4)
• Clinical Quality Management (5)
• Clinical Services Operations (627)
• Clinical Utilization Managemen (6)
• Collections (13)
• Community & State Sales (5)
• Community Outreach Sales Sup (1)
• Community Pharmacy (150)
• Community/Volunteer Services (3)
• Compensation (1)
• Complex Customer Care (1)
• Compliance (1)
• Contract Installation (2)
• Credentialing (2)
• Credit Lending (1)
• Cybersecurity Defense & Invstg (10)
• Data Analytics (21)
• Data Engineering (39)
• Data Entry (1)
• Data Science (25)
• Dev Ops Engineering (8)
• Development Program (6)
• Digital Product (9)
• Employee Assistance Programs (12)
• Employee Center (1)
• Employee Relations (1)
• Employer & Indiv Acct Mgmt (6)
• Employer & Individual Sales (1)
• Engineering (1)
• Enrollment & Eligibility (1)
• Ent Communctns Spclst & Mgmt (1)
• Environ Occ, Hlth & Safety (1)
• Facilities, Bldg & Equip Svcs (2)
• Financial Planning & Analysis (16)
• General Marketing (8)
• General Operations Management (21)
• General Project Management (8)
• Health & Human Svcs Cnsltng (4)
• Health & Social Services (57)
• Health Care Delivery (Clin Care) (908)
• Health Plan General Operations (1)
• Healthcare Econ & Analytics (6)
• Home Delivery Operations (15)
• Hospice (45)
• Hospice - Bereavement (9)
• Hospice & Home Health Services (99)
• Infrastructure&Ops Engineering (1)
• Infrastructure&Ops Engineering (28)
• Infusion (4)
• Internal Audit & Adv Svcs (6)
• Legal Counsel (5)
• Marketing Communications (1)
• Marketing Creative (1)
• Marketing Event/Mtg Planning (3)
• Marketing/Product Database (2)
• Med & Clin Ops-General Mgmt (6)
• Medical Coding (23)
• Medical Mgmt Clinical Review (12)
• Medical Screening/Clinical Lab (44)
• Medicare & Retirement Sales (19)
• Network Engineering (5)
• Network Pricing (3)
• Network Program Mgmt (1)
• Optum Account Management (1)
• Optum Growth Office Sales (14)
• Optum Sales (13)
• Paralegal/Legal Services (1)
• Patient Services (231)
• Payroll/Operations (2)
• People Business Partners (3)
• People Development (4)
• Pharmacy Prior Auth/Appeals (1)
• Pharmacy Support & Management (19)
• Phone Support (23)
• Physical Medicine (1)
• Physicians (308)
• Planning and Strategy (1)
• Product Management (15)
• Proposal Development (4)
• Provider Contracting & Network Development (5)
• Provider Data Integrity (2)
• Provider Relations and Service (2)
• Quality Assurance/Engineering (22)
• Quality Management (5)
• Radiology/Healthcare Tech (128)
• Regulatory Adherence (2)
• Rehabilitation Services (726)
• Reporting (1)
• Risk Management (3)
• Sales Operations / Admin (1)
• Security Govrn, Risk, & Compli (3)
• Security Ops Engineering (11)
• Senior Leadership Team (7)
• Service Account Management (2)
• Six Sigma (2)
• Software Engineering (136)
• Special Investigation Unit (3)
• Specialty Pharmacy (22)
• Systems Management (13)
• Talent Acquisition Fulfillment (2)
• Tax (1)
• Tech Project & Program Mgmt (16)
• Technical Product Management (13)
• Technology Development Program (3)
• Technology General Management (2)
• Technology Support (16)
• Telecommunications Engineering (3)
• Training Delivery (1)
• Training Delivery-Operatnl (5)
• Training Design & Development (1)
• Treasury (1)
• Underwriting (2)
• Underwriting Management (1)
• User Experience Design (2)
• User Experience Engineering (3)
• Vision Care Delivery (10)
• Wellness Coach Management (2)
• Workforce Management and Plng (5)

Vanity

• #rpo (14)
• Aide (17)
• Atrius Health (6)
• Clinical (28)
• Cloud (1)
• Consulting (1)
• Contract (7)
• director (2)
• EMR (2)
• epic (8)
• lead (17)
• LPN (3)
• LVN (1)
• Nurse Practitioner (1)
• pharma (17)
• ProHealth (2)
• Registered Nurse (2)
• relations (1)
• Sales (3)
• Supervisor (9)
• Therapist (1)
• vice president (2)

Division

• Care Delivery WA (1)
• HC Care Navigation and ODC CDM (1)
• Home and Community Call Ops (1)
• LHC GROUP (9)
• OG Adv Claims Capblty (1)
• OG Adv Human Capital (4)
• OI Financial Clearance (2)
• Optum CA (1)
• Optum FL (1)
• Optum MA (8)
• Optum Tri-State NY (1)
• Optum West (1)
• OptumInsight RCM Acute Middle (2)
• OptumRx Infusion Intake (1)
• Provider BU Account Team (2)
• SR Clinical Ops - Florida (1)
• UM ECS MCR and OC Clin Ops (1)

Company

• Optum (38)

Business

• Optum (38)

Entity

• Atrius Health (6)
• LHC Group (9)

Job Level

• Individual Contributor (31)
• Manager (3)

BusinessSegment

• Call Advocacy & Scheduling Ops (1)
• Care & Disease Management Ops (1)
• Care Delivery - Region 1 (1)
• Care Delivery - Region 3 (1)
• Care Delivery - Region 4 (2)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (8)
• Care Delivery Shared Svcs West (1)
• LHC GROUP BC (9)
• OG Adv Bus Capability Grp 2 (1)
• OG Adv Human Capital (4)
• OI Operations (4)
• OI Provider Market (2)
• OptumRx Infusion Pharmacy (1)
• Utilization Management Ops (1)

FullAddress

• 1050 Linden Ave, Long Beach, United States 90813 (1)
• 18th 19th and 20th Floor In Filinvest Cebu CyberZone,Unit 23 to Unit 25, Tower 4, Cebu City, Philippines 06000 (1)
• 461 W Oak St, A Aa Aaa E, Kissimmee, United States 34741 (1)
• Arham Estate, Hyderabad, India 500081 (1)
• Aurora, United States (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (1)
• Bangalore, India (1)
• Biloxi, United States (1)
• Boston, United States (1)
• Charlotte, United States (1)
• Cordova, United States (1)
• Crossett, United States (1)
• Dallas, United States (3)
• Denver, United States (1)
• Fishkill, United States (1)
• Laurel, United States (1)
• Leominster, United States (1)
• Lutz, United States (1)
• Miami, United States (1)
• Newburgh, United States (1)
• Norwood, United States (5)
• Phoenix, United States (1)
• Pottstown, United States (1)
• Redlands, United States (1)
• San Juan, United States (1)
• Sarasota, United States (1)
• Seattle, United States (1)
• Southborough, United States (1)
• Tyler, United States (1)
• Waukesha, United States (2)
• Yuma, United States (1)

JobCode

• MCO100 (16)
• MCO101 (13)
• MCO102 (4)
• MCO103 (3)
• MCO105 (1)
• MCO106 (1)

Work setting

• Core On-Site (23)
• Field (1)
• Hybrid (8)
• Remote (6)

Brand

• OH Risk Ops & Ent Clin Srvcs (3)
• Optum Care Delivery (14)
• Optum Care Solutions (9)
• Optum Global Advantage (5)
• OptumInsight (6)
• OptumRx (1)