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Job category

• Medical & Clinical Operations (34)

Skill

• receive patient referrals with eye conditions 17
• refer healthcare users 17
• answer patients' questions 16
• interact with healthcare users 14
• assess referred healthcare users 13
• refer social service users 13
• answer incoming calls 9
• ensure proper appointment administration 9
• manage healthcare users' data 9
• develop plans related to the transfer of care 8
• manage operations in healthcare institutions 8
• maintain healthcare user data confidentiality 7
• process medical insurance claims 7
• take referred patients 7
• work in multidisciplinary teams related to emergency care 7
• advise on medical records 6
• handle personal identifiable information 6
• interpret requests for imaging examinations 6
• supervise medical office support workers 6
• handle incoming insurance claims 5
• maintain privacy of service users 5
• manage a multidisciplinary team involved in patient care 5
• schedule audiologist appointments 5
• take referrals for genetic testing 5
• communicate with customer service department 4
• monitor patients' progress related to treatment 4
• redirect callers 4
• advocate for healthcare users' needs 3
• arrange in-home services for patients 3
• assist healthcare users achieve autonomy 3
• assist social service users in formulating complaints 3
• collect healthcare user data under supervision 3
• complete patient journey records 3
• disseminate general corporate information 3
• ensure compliance with company regulations 3
• maintain records of work with service users 3
• obtain healthcare user's medical status information 3
• triage clients 3
• adhere to health well-being and safety 2
• administrative tasks in a medical environment 2
• analyse call performance trends 2
• apply caseload management 2
• apply conflict management 2
• check information on prescriptions 2
• communicate in foreign languages with health service providers 2
• communicate regulations 2
• communicate schedules to the people concerned 2
• communicate with nursing staff 2
• delegate emergency care 2
• disseminate messages to people 2
• ensure compliance with shipment regulations 2
• ensure contract termination and follow-up 2
• keep records of customer interaction 2
• keep up to date on product knowledge 2
• keep up-to-date on manufacturer's policies 2
• maintain data entry requirements 2
• maintain high quality of calls 2
• manage IT security compliances 2
• manage claims process 2
• manage clinical environments 2
• manage key performance indicators of call centres 2
• mentor other health professionals 2
• monitor customer inquiries 2
• monitor staff absences 2
• monitor waiting list 2
• participate in medical records' auditing activities 2
• perform clerical duties 2
• perform escalation procedure 2
• provide feedback on patient's communication style 2
• receive veterinary clients and their animals for appointments 2
• refer service users to community resources 2
• resolve shipment issues 2
• respond to enquiries 2
• solve operational transport problems 2
• transport allocated patients 2
• use ICT ticketing system 2
• work in multidisciplinary health teams 2
• administer appointments 1
• advise policy makers in healthcare 1
• allocate numbers to clients' belongings 1
• apply case management 1
• archive healthcare users' records 1
• call quality assurance management 1
• check deliveries on receipt 1
• clean public areas 1
• collect statistics on medical records 1
• communicate with beneficiaries 1
• confer with event staff 1
• contribute to high level health strategic decisions 1
• coordinate communication within a team 1
• coordinate remote communications 1
• correspond with licence applicants 1
• determine medical images' diagnostic suitability 1
• discuss the medical history of the healthcare user 1
• dispose medical waste 1
• enable access to services 1
• ensure compliance with healthcare regulations 1
• ensure compliance with purchasing and contracting regulations 1
• ensure flights run to schedule 1
• ensure gambling operational standards 1
• ensure safety of healthcare users 1
• ensure safety regulations in dealing with infectious diseases 1
• examine healthcare facility 1
• fix meetings 1
• follow-up on healthcare users' treatment 1
• handle registered mail 1
• handle shipment paperwork 1
• identify patients' medical records 1
• interpret radiology examinations 1
• investigate social security applications 1
• liaise with transportation services 1
• maintain administrative records in the veterinary office 1
• maintain inventory of airport operations 1
• maintain professional administration 1
• maintain records of clients' prescriptions 1
• maintain the veterinary reception area 1
• manage contracts 1
• manage fitness communication 1
• manage personnel agenda 1
• meet contract specifications 1
• monitor customer service 1
• monitor patients during transfer to hospital 1
• operate mailing information systems 1
• operate medical imaging equipment 1
• organise facilities for office personnel 1
• organise operations of residential care services 1
• organise travel arrangements for staff 1
• participate in medical inventory control 1
• perform health assessment 1
• perform mortuary facility administration 1
• prepare documents for scanning 1
• prepare for diagnostic imaging procedures 1
• prepare patients for imaging procedures 1
• provide dental administrative post-treatment patient services 1
• provide test results to medical staff 1
• review insurance process 1
• route correspondence to business departments 1
• set production KPI 1
• transfer medical information 1
• transport patient to medical facility 1
• work with nursing staff 1

Country

• India (3)
• Puerto Rico (1)
• United States (30)

State or region

• Arizona (1)
• California (1)
• Florida (1)
• Hawaii (2)
• Karnataka (3)
• Louisiana (1)
• Maryland (1)
• Massachusetts (12)
• Mississippi (1)
• Missouri (1)
• New Jersey (1)
• New York (1)
• Oklahoma (1)
• Pennsylvania (2)
• San Juan (1)
• Texas (1)
• Utah (1)
• Washington (1)
• Wisconsin (1)

City

• Bengaluru (3)
• East Rutherford (1)
• Honolulu (2)
• Irving (1)
• Kirkland (1)
• Layton (1)
• Lucedale (1)
• Maryland Heights (1)
• Metairie Terrace (1)
• Newburgh (1)
• Norwood (10)
• Oklahoma City (1)
• Owings Mills (1)
• Pittsburgh (1)
• Plymouth (1)
• Prescott Valley (1)
• San Diego (1)
• San Juan (1)
• Sayre (1)
• St. Petersburg (1)
• Waukesha (1)
• Worcester (1)

Divisions

• (34)

City

• Bangalore (3)
• City (1)
• East Rutherford (1)
• Honolulu (2)
• Irving (1)
• Kirkland (1)
• Layton (1)
• Lucedale (1)
• Maryland Heights (1)
• Metairie (1)
• Newburgh (1)
• Norwood (10)
• Owings Mills (1)
• Pittsburgh (1)
• Plymouth (1)
• Prescott (1)
• Saint Petersburg (1)
• San Diego (1)
• San Juan (1)
• Sayre (1)
• Waukesha (1)
• Worcester (1)

Country1

• India (3)
• United States (31)

State

• Arizona (1)
• California (1)
• Florida (1)
• Hawaii (2)
• Karnataka (3)
• Louisiana (1)
• Maryland (1)
• Massachusetts (12)
• Mississippi (1)
• Missouri (1)
• New Jersey (1)
• New York (1)
• Oklahoma (1)
• Pennsylvania (2)
• Puerto Rico (1)
• Texas (1)
• Utah (1)
• Washington (1)
• Wisconsin (1)

ExternalIdNew

• 2336330 (1)
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• 2339112 (1)
• 2348970 (1)
• 2349558 (1)
• 2351998 (1)
• 2352648 (1)
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• 2353208 (1)
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• 2354700 (1)
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• 2354907 (1)
• 2355649 (1)
• 2356108 (1)
• 2358443 (1)
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• 2359988 (1)
• 2360212 (1)
• 2360275 (1)
• 2361451 (1)
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• 2361951 (1)
• 2362221 (1)
• 2362379 (1)
• 2362533 (1)
• 2362605 (1)
• 2362895 (1)
• 2363704 (1)
• 2364785 (1)

AmProjectCode

• M&A - LHC (4)
• MPP ProHealth Care (1)

Grade

• 22 (12)
• 23 (18)
• 24 (2)
• 25 (2)

Schedule

• Full-time (34)

Segment

• Community & State (3)
• OH Risk Ops & Ent Clin Srvcs (1)
• Optum Care Delivery (14)
• Optum Care Solutions (5)
• Optum Global Advantage (4)
• Optum Health Services (1)
• OptumInsight (3)
• OptumRx (3)

JobFunction

• Accounting (9)
• Accounts Receivable (1)
• Actuarial Consulting (1)
• Actuarial Leadership Dev Prgm (1)
• Actuarial Services (19)
• Administrative Support (15)
• Advanced Practice Clinicians (333)
• AI/ML Engineering (75)
• Architecture (26)
• Aviation - Maintenance (1)
• Behavioral Clinical Consulting (4)
• Behavioral Consumer (1)
• Behavioral Health Care Deliver (93)
• Billing (7)
• Broker / Outside Agent Service (2)
• Bus Advisory & Tech Cnsltng (34)
• Bus Cont,Dis Recov,Crisis Mgmt (1)
• Bus Opns General Support (6)
• Business Analysis (9)
• Business Development/Sales Sup (6)
• Business Process & TQM (5)
• Business Systems Analysis (16)
• Call Center/Triage (1)
• Capability Management (6)
• Capacity/Tech Performance Mgmt (1)
• Care Advocacy (29)
• Case Management (151)
• Claim Business Process (1)
• Claim Operations (5)
• Claim Recovery/Resol/COB/Subro (11)
• Clerical Support (2)
• Client Services/Sales Support (85)
• Clin Coverage Rvw/Prior Author (1)
• Clin Pharm AM & Hlth Plan Sup (2)
• Clinical & Medical Management (63)
• Clinical Admin & Processing (34)
• Clinical Administration (11)
• Clinical Analysis & Consulting (37)
• Clinical Appeals-MCO (3)
• Clinical Appeals-NUR (3)
• Clinical Claims Review (2)
• Clinical Informatics (1)
• Clinical Management (52)
• Clinical Pharm Care Consulting (86)
• Clinical Pharm Program Mgt (2)
• Clinical Practice Consulting (15)
• Clinical Program Management (5)
• Clinical Quality Management (3)
• Clinical Research (1)
• Clinical Services Operations (634)
• Clinical Utilization Managemen (7)
• Collections (12)
• Community & State Sales (5)
• Community Outreach Sales Sup (1)
• Community Pharmacy (158)
• Community/Volunteer Services (5)
• Compensation (1)
• Compliance (3)
• Corporate Development (1)
• Corporate Security (1)
• Credentialing (11)
• Credit Lending (2)
• Cybersecurity Defense & Invstg (7)
• Data Analytics (28)
• Data Engineering (36)
• Data Entry (1)
• Data Science (31)
• Dev Ops Engineering (10)
• Development Program (4)
• Digital Product (2)
• Employee Assistance Programs (4)
• Employee Relations (1)
• Employer & Indiv Acct Mgmt (7)
• Employer & Individual Sales (15)
• Engineering (1)
• Enrollment & Eligibility (3)
• Ent Communctns Spclst & Mgmt (4)
• Environ Occ, Hlth & Safety (2)
• Facilities, Bldg & Equip Svcs (3)
• Financial Planning & Analysis (19)
• General Marketing (20)
• General Operations Management (11)
• General Project Management (1)
• Health & Human Svcs Cnsltng (9)
• Health & Social Services (71)
• Health Care Delivery (Clin Care) (932)
• Health Plan General Operations (2)
• Healthcare Econ & Analytics (7)
• Home Delivery Operations (12)
• Hospice (43)
• Hospice - Bereavement (9)
• Hospice & Home Health Services (96)
• Infrastructure&Ops Engineering (27)
• Infusion (9)
• Innovation and Strategy (1)
• Internal Audit & Adv Svcs (4)
• Legal Counsel (1)
• Lobbying & Gov't Affairs (1)
• Marketing - Business Dev (1)
• Marketing Communications (1)
• Marketing Creative (1)
• Marketing Event/Mtg Planning (2)
• Med & Clin Ops-General Mgmt (17)
• Medical Coding (32)
• Medical Mgmt Ana & Consulting (1)
• Medical Mgmt Clinical Review (7)
• Medical Screening/Clinical Lab (45)
• Medicare & Retirement Sales (11)
• Network Engineering (2)
• Network Pricing (3)
• Network Program Mgmt (2)
• Optum Growth Office Sales (8)
• Optum Sales (13)
• Paralegal/Legal Services (1)
• Patient Services (274)
• Payroll/Operations (1)
• People Business Partners (1)
• People Development (4)
• People Technology (1)
• Pharmacy Prior Auth/Appeals (3)
• Pharmacy Support & Management (8)
• Phone Support (27)
• Physicians (325)
• Planning and Strategy (1)
• Post Acute Management (1)
• Print Production (1)
• Product Management (21)
• Proposal Development (1)
• Provider Contracting & Network Development (12)
• Provider Data Integrity (2)
• Provider Relations and Service (9)
• Quality Assurance/Engineering (10)
• Quality Management (6)
• Radiology/Healthcare Tech (137)
• Regulatory Adherence (4)
• Regulatory Affairs (1)
• Rehabilitation Services (783)
• Risk Management (2)
• Sales Operations / Admin (2)
• Security Govrn, Risk, & Compli (4)
• Security Ops Engineering (27)
• Senior Leadership Team (7)
• Six Sigma (7)
• Software Engineering (175)
• Special Investigation Unit (4)
• Specialty Pharmacy (23)
• Systems Management (6)
• Talent Acquisition Fulfillment (2)
• Tech Project & Program Mgmt (13)
• Technical Product Management (13)
• Technology Development Program (1)
• Technology General Management (2)
• Technology Support (6)
• Telecommunications Engineering (6)
• Training Delivery (1)
• Training Delivery-Operatnl (5)
• Training Design & Development (2)
• Training Management (2)
• Treasury (1)
• Underwriting (3)
• UnitedHealthcare Global Sales (1)
• User Experience Design (2)
• User Experience Engineering (1)
• Vision Care Delivery (6)
• Wellness Coach Management (2)
• Workforce Management and Plng (10)

Vanity

• #rpo (23)
• Aide (21)
• Atrius Health (11)
• Behavioral Health (1)
• Clinical (24)
• Contract (4)
• EHR (1)
• Electronic health (1)
• EMR (1)
• epic (11)
• lead (11)
• LPN (1)
• Nurse Practitioner (1)
• pharma (21)
• ProHealth (1)
• relations (1)
• Sales (4)
• Supervisor (14)

Division

• C&S Hawaii ABD LTC (2)
• C&S New Jersey (1)
• Home and Community Call Ops (1)
• Home Health & Hospice (5)
• OG Adv Contact Center Cap (2)
• OG Adv Human Capital (2)
• OI Financial Clearance (1)
• Optum Behav Hlth Public Sector (1)
• Optum MA (12)
• Optum UT (1)
• OptumInsight RCM Acute Middle (1)
• OptumRx FlexCare (3)
• Provider BU Account Team (1)
• SR Clinical Ops - NTX/Houston (1)

Company

• Optum (31)
• UHC (3)

Business

• Optum (31)
• UHC (3)

Entity

• Atrius Health (12)
• LHC Group (5)
• WellMed (1)

Job Level

• Individual Contributor (29)
• Manager (2)

Grade Level

• 22 (12)
• 23 (18)
• 24 (2)
• 25 (2)

Referral Eligibility

• No (3)
• Yes (31)

BusinessSegment

• C&S East Region (1)
• C&S West Region (2)
• Call Advocacy & Scheduling Ops (1)
• Care Delivery - Region 2 (1)
• Care Delivery - Region 4 (1)
• Care Delivery - Region 6 (12)
• Home Health & Hospice BC (5)
• OG Adv Bus Capability Grp 1 (2)
• OG Adv Human Capital (2)
• OI Operations (2)
• OI Provider Market (1)
• Optum Behavioral Health (1)
• OptumRx Infusion Pharmacy (3)

FullAddress

• 1001 W Memorial Rd, STE 112, Oklahoma City, United States 73114 (1)
• 13030 121st Way NE, Suite 120, Kirkland, United States 98034 (1)
• 13655 RIVERPORT DR, Maryland Heights, United States 63043 (1)
• 3131 Camino Del Rio N, Ste 700, San Diego, United States 92108 (1)
• 808 Ainsworth Dr, STE 103, Prescott, United States 86301 (1)
• Bangalore, India (3)
• East Rutherford, United States (1)
• Honolulu, United States (2)
• Irving, United States (1)
• Layton, United States (1)
• Lucedale, United States (1)
• Metairie, United States (1)
• Newburgh, United States (1)
• Norwood, United States (10)
• Owings Mills, United States (1)
• Pittsburgh, United States (1)
• Plymouth, United States (1)
• Saint Petersburg, United States (1)
• San Juan, United States (1)
• Sayre, United States (1)
• Waukesha, United States (1)
• Worcester, United States (1)

JobCode

• MCO100 (12)
• MCO101 (17)
• MCO102 (2)
• MCO103 (2)
• MCO105 (1)

Work setting

• Core On-Site (16)
• Field (1)
• Hybrid (13)
• Remote (4)

Brand

• Community & State (3)
• OH Risk Ops & Ent Clin Srvcs (1)
• Optum Care Delivery (14)
• Optum Care Solutions (5)
• Optum Global Advantage (4)
• Optum Health Services (1)
• OptumInsight (3)
• OptumRx (3)