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Job category

• Account Management (5)
• Actuarial (20)
• Admin Support Services (18)
• Advanced Practice Clinicians (312)
• Banking & Financial Services (5)
• Behavioral (147)
• Billing (18)
• Business & Data Analytics (68)
• Business Operations (34)
• Claims (20)
• Clinical Management (45)
• Clinical Services Operations (631)
• Communications (1)
• Customer Services (34)
• Enroll & Empl Contract Install (2)
• Finance (46)
• Government Affairs (1)
• Healthcare Delivery (2617)
• Healthcare Economics (11)
• Integration (6)
• Legal (2)
• Marketing and Advertising (18)
• Medical & Clinical Operations (286)
• Medical Screening/Clinical Lab (59)
• Network Contracting & Pricing (11)
• Network Management (11)
• Nursing (1136)
• OptumInsight Consulting (29)
• Patient Services (259)
• People Team (13)
• Pharmacy (294)
• Physicians (307)
• Product (33)
• Project/Program Management (9)
• Property Management (2)
• Radiology/Healthcare Tech (143)
• Regulatory & Compliance (10)
• Rehabilitation Services (753)
• Sales Support (95)
• Sales/Direct Selling (49)
• Senior Leadership Team (3)
• Sourcing and Procurement (2)
• Strategy (3)
• Technology (474)
• Training (8)
• Underwriting & Pricing (1)
• Vision Care Delivery (5)

Skill

• answer incoming calls 17
• answer patients' questions 16
• interact with healthcare users 15
• redirect callers 15
• collect healthcare user data under supervision 14
• manage healthcare users' data 13
• monitor patients' progress related to treatment 13
• solve problems in healthcare 13
• maintain relationships with doctors 12
• communicate with customer service department 10
• ensure compliance with healthcare regulations 9
• gather feedback from employees 9
• process medical insurance claims 9
• provide necessary documents 9
• cooperate to resolve information issues 8
• 6
• assist social service users in formulating complaints 6
• provide high quality customer service 5
• collaborate in company's daily operations 4
• communicate in healthcare 4
• discuss the medical history of the healthcare user 4
• ensure customer orientation 4
• maintain high quality of calls 4
• manage a team 4
• manage key performance indicators of call centres 4
• monitor customer inquiries 4
• provide care for a particular patient group 4
• solve operational transport problems 4
• administer appointments 3
• assist patients with special needs 3
• check information on prescriptions 3
• collect healthcare user's general data 3
• communicate schedules to the people concerned 3
• communicate with beneficiaries 3
• deal with public 3
• deliver outstanding service 3
• ensure proper appointment administration 3
• represent the company 3
• review patient's medical data 3
• analyse call centre activities 2
• develop passenger outreach strategies 2
• disseminate general corporate information 2
• ensure compliance with company regulations 2
• liaise with logistics management teams 2
• manage staff 2
• monitor customer service 2
• perform escalation procedure 2
• advise on communication strategies 1
• advocate for healthcare users' needs 1
• analyse call performance trends 1
• analyse information processes 1
• apply conflict management 1
• apply foreign languages in social services 1
• apply procedures to ensure cargo complies with customs regulations 1
• assist healthcare users achieve autonomy 1
• collect customer feedback on applications 1
• communicate in foreign languages with health service providers 1
• communicate problems to senior colleagues 1
• communicate professionally with colleagues in other fields 1
• communicate with banking professionals 1
• communicate with stakeholders 1
• complete transaction procedures for returned vehicles 1
• comply with quality standards related to healthcare practice 1
• connect vehicle maintenance and operations departments 1
• contact customers 1
• coordinate rail services 1
• create solutions to problems 1
• develop plans related to the transfer of care 1
• develop staff 1
• develop strategy to solve problems 1
• disseminate messages to people 1
• document your own practice 1
• enable access to services 1
• encourage social service users to preserve their independence in their daily activities 1
• engage with rail stakeholders 1
• ensure cross-department cooperation 1
• ensure information privacy 1
• establish daily priorities 1
• exert a goal-oriented leadership role towards colleagues 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• handle customer complaints 1
• handle financial transactions 1
• handle incoming insurance claims 1
• identify process improvements 1
• implement operational business plans 1
• implement strategic management 1
• improve customer interaction 1
• integrate headquarter's guidelines into local operations 1
• integrate strategic foundation in daily performance 1
• interpret languages in conferences 1
• interpret spoken language between two parties 1
• keep records of customer interaction 1
• listen actively 1
• maintain privacy of service users 1
• maintain records of work with service users 1
• maintain telephony system 1
• manage a multidisciplinary team involved in patient care 1
• manage computer-based transport operation control systems 1
• manage financial transactions of fuel station 1
• manage flight data communications programme 1
• manage human resources 1
• manage relationships with stakeholders 1
• manage revenue 1
• manage schedule of tasks 1
• manage time 1
• manage workflow processes 1
• managing a business with great care 1
• monitor daily work 1
• monitor patients' medication 1
• negotiate with employment agencies 1
• negotiate with key stakeholders in the automotive retail sector 1
• negotiate with social service users 1
• obtain healthcare user's medical status information 1
• offer assistance to national citizens 1
• operate electronic payment terminals 1
• own management skills 1
• perform account allocation 1
• perform office routine activities 1
• perform sworn translations 1
• plan teamwork 1
• plan the work of teams and individuals 1
• process applications 1
• process order forms with customer's information 1
• process payments 1
• process refunds 1
• programme work according to incoming orders 1
• provide advocacy interpreting services 1
• provide customer follow-up services 1
• provide feedback on patient's communication style 1
• provide interpreting services in tours 1
• provide learning support in healthcare 1
• provide membership service 1
• provide objective assessments of calls 1
• provide psychological support to patients 1
• replicate customer software issues 1
• represent special-interest groups' members 1
• resolve difficult account allocation cases 1
• run errands on behalf of customers 1
• secure sensitive customer's information 1
• set organisational policies 1
• set payment handling strategies 1
• supervise daily information operations 1
• supervise medical office support workers 1
• teach communication methods 1
• train staff in quality procedures 1
• transfer medical information 1
• translate strategy into operation 1
• work in teams 1
• work independently 1

Country

• India (3)
• Philippines (14)
• United States (17)

State or region

• Calabarzon (2)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (2)
• Maine (1)
• Massachusetts (5)
• Metro Manila (8)
• Minnesota (3)
• Nevada (1)
• New York (2)
• Telangana (2)
• Texas (1)
• Utah (1)
• Uttar Pradesh (1)
• Washington (1)

City

• Beverly (3)
• Boston (1)
• Brewer (1)
• Cebu City (2)
• City of Muntinglupa (2)
• City of Taguig (1)
• Davao City (2)
• Draper (1)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (1)
• Grand Junction (1)
• Hyderabad (2)
• Lake Success (1)
• Las Vegas (1)
• Makati City (5)
• Minnetonka (1)
• New York (1)
• Noida (1)
• Torrance (1)
• Watertown (1)

Divisions

• (34)

City

• Beverly (3)
• Boston (1)
• Brewer (1)
• Cebu City (2)
• Davao City (2)
• Draper (1)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (1)
• Grand Junction (1)
• Hyderabad (2)
• Lake Success (1)
• Las Vegas (1)
• Makati (5)
• Minnetonka (1)
• Muntinlupa (2)
• New York (1)
• Noida (1)
• Quezon City (2)
• Taguig City (1)
• Torrance (1)
• Watertown (1)

Country1

• India (3)
• Philippines (14)
• United States (17)

State

• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (Region Xi) (2)
• Maine (1)
• Massachusetts (5)
• Minnesota (3)
• National Capital Region (10)
• Nevada (1)
• New York (2)
• Telangana (2)
• Texas (1)
• Utah (1)
• Uttar Pradesh (1)
• Washington (1)

ExternalIdNew

• 1058599 (1)
• 1060170 (1)
• 1060306 (1)
• 1060308 (1)
• 2326189 (1)
• 2338629 (1)
• 2340335 (1)
• 2340336 (1)
• 2341398 (1)
• 2342469 (1)
• 2348475 (1)
• 2349709 (1)
• 2351416 (1)
• 2351422 (1)
• 2351424 (1)
• 2351564 (1)
• 2351766 (1)
• 2352119 (1)
• 2352348 (1)
• 2352963 (1)
• 2352990 (1)
• 2353644 (1)
• 2353645 (1)
• 2355386 (1)
• 2356743 (1)
• 2356768 (1)
• 2357038 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)

AmProjectCode

• M&A - Atrius Health (4)
• MPP Northern Light Health (1)

Grade

• 21 (1)
• 22 (27)
• 23 (2)
• 24 (2)
• 25 (1)
• 30 (1)

Schedule

• Full-time (33)
• Part-time (1)

Segment

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (5)
• OI Optum Financial (1)
• Optum Care Delivery (6)
• Optum Global Advantage (17)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)

JobFunction

• Correspondence (1)
• Phone Support (31)
• Service Account Management (2)

Vanity

• #rpo (16)
• Aide (23)
• Analytics (1)
• Atrius Health (5)
• Clinical (10)
• Contract (19)
• director (2)
• EMR (5)
• lead (9)
• pharma (23)
• Primary care physician (5)
• relations (17)
• Sales (1)
• Supervisor (8)

Division

• Behavioral Clinical Ops (2)
• C&S Colorado (1)
• Consumer Resolution Center (1)
• E&I Asian Initiatives (1)
• ECS Admin (1)
• OF Support Services (1)
• OG Adv Human Capital (16)
• OG Adv Optum Financial Servs (1)
• Optum MA (5)
• Optum Tri-State NY (1)
• OptumInsight RCM Acute Cont Ct (1)
• Prov Serv & Patient Scheduling (2)
• UHO USHEALTH (1)

Company

• Optum (30)
• UHC (4)

Business

• Optum (30)
• UHC (4)

Entity

• Atrius Health (5)

Job Level

• Individual Contributor (17)

Grade Level

• 21 (1)
• 22 (27)
• 23 (2)
• 24 (2)
• 25 (1)
• 30 (1)

Referral Eligibility

• Yes (34)

BusinessSegment

• C&S Central Region (1)
• Call Advocacy & Scheduling Ops (2)
• Care & Disease Management Ops (2)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (5)
• Consumer Resolution Center (1)
• E&I Administration (1)
• E&I UnitedHealthOne (1)
• ECS ADMIN & STRAT (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (16)
• OI Operations (1)
• Optum Financial (1)

FullAddress

• 1 Optum Circle, Eden Prairie, United States 55344 (2)
• 12921 S Vista Station Blvd, Ste 200, Draper, United States 84020 (1)
• 147 Milk St, Boston, United States 2109 (1)
• 161 Canal St, New York, United States 10013 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• 2720 N TENAYA WAY, Las Vegas, United States 89128 (1)
• 2775 Crossroads Blvd, Weber Building Hq, Grand Junction, United States 81506 (1)
• 300 Burnett St, Ste 200, Fort Worth, United States 76102 (1)
• 3901 Hoyt Ave, Everett, United States 98201 (1)
• 485 Arsenal St, Watertown, United States 2472 (1)
• 77 Herrick St, Unit 101, Beverly, United States 1915 (3)
• 9700 Health Care Ln, Minnetonka, United States 55343 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (5)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Brewer, United States (1)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (2)
• Hyderabad, India (2)
• Lake Success, United States (1)
• Noida, India (1)
• SCIENCE HUB TOWER #3, MCKINLEY HILL CYBERPARK, Taguig City, Philippines 1634 (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (2)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS001 (1)
• CUS002 (26)
• CUS003 (2)
• CUS005 (1)
• CUS008 (1)
• CUS021 (1)
• CUS040 (2)

Work setting

• Core On-Site (22)
• Hybrid (3)
• Remote (9)

Brand

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (5)
• OI Optum Financial (1)
• Optum Care Delivery (6)
• Optum Global Advantage (17)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)