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Job category

• Account Management (8)
• Actuarial (23)
• Admin Support Services (19)
• Advanced Practice Clinicians (319)
• Aviation (1)
• Banking & Financial Services (4)
• Behavioral (140)
• Billing (17)
• Business & Data Analytics (70)
• Business Operations (33)
• Claims (12)
• Clinical Management (49)
• Clinical Services Operations (619)
• Communications (2)
• Customer Services (25)
• Enroll & Empl Contract Install (2)
• Finance (33)
• Government Affairs (2)
• Healthcare Delivery (2635)
• Healthcare Economics (10)
• Integration (9)
• Legal (2)
• Marketing and Advertising (18)
• Medical & Clinical Operations (285)
• Medical Screening/Clinical Lab (46)
• Network Contracting & Pricing (15)
• Network Management (22)
• Nursing (1145)
• OptumInsight Consulting (45)
• Patient Services (266)
• People Team (12)
• Pharmacy (300)
• Physicians (314)
• Product (30)
• Project/Program Management (11)
• Property Management (6)
• Radiology/Healthcare Tech (140)
• Regulatory & Compliance (15)
• Rehabilitation Services (778)
• Research and Development (1)
• Sales Support (95)
• Sales/Direct Selling (48)
• Senior Leadership Team (6)
• Sourcing and Procurement (3)
• Strategy (2)
• Technology (474)
• Training (11)
• Underwriting & Pricing (4)
• Vision Care Delivery (6)

Skill

• answer incoming calls 17
• answer patients' questions 17
• interact with healthcare users 17
• collect healthcare user data under supervision 15
• manage healthcare users' data 15
• monitor patients' progress related to treatment 13
• ensure compliance with healthcare regulations 12
• gather feedback from employees 12
• maintain relationships with doctors 12
• process medical insurance claims 12
• redirect callers 12
• solve problems in healthcare 12
• provide necessary documents 11
• ensure proper appointment administration 6
• administer appointments 4
• communicate schedules to the people concerned 4
• communicate with customer service department 3
• maintain high quality of calls 3
• manage a team 3
• check information on prescriptions 2
• communicate in healthcare 2
• cooperate to resolve information issues 2
• ensure customer orientation 2
• ensure flights run to schedule 2
• ensure information privacy 2
• maintain privacy of service users 2
• perform escalation procedure 2
• programme work according to incoming orders 2
• provide high quality customer service 2
• record healthcare users' billing information 2
• represent the company 2
• administrative tasks in a medical environment 1
• analyse call centre activities 1
• answer emergency calls 1
• apply conflict management 1
• apply quality standards to the interaction with candidates  1
• assist healthcare users achieve autonomy 1
• assist patients with special needs 1
• assist social service users in formulating complaints 1
• collaborate in company's daily operations 1
• collect customer feedback on applications 1
• collect healthcare user's general data 1
• collect statistics on medical records 1
• communicate problems to senior colleagues 1
• communicate professionally with colleagues in other fields 1
• communicate with nursing staff 1
• complete evaluation forms of calls 1
• comply with quality standards related to healthcare practice 1
• deal with public 1
• deliver outstanding service 1
• develop plans related to the transfer of care 1
• develop staff 1
• discuss the medical history of the healthcare user 1
• disseminate general corporate information 1
• disseminate messages to people 1
• ensure compliance with company regulations 1
• ensure continuous preparedness for audits 1
• ensure health and safety of staff 1
• ensure safety of healthcare users 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• handle customer complaints 1
• handle incoming insurance claims 1
• improve customer interaction 1
• inspect staff 1
• interpret requests for imaging examinations 1
• keep records of customer interaction 1
• liaise with logistics management teams 1
• maintain healthcare user data confidentiality 1
• maintain records of work with service users 1
• manage alarm system 1
• manage corrective actions 1
• manage key performance indicators of call centres 1
• manage staff 1
• manage workflow processes 1
• meet commitments 1
• mentor individual employees 1
• mentor other health professionals 1
• monitor customer inquiries 1
• monitor customer service 1
• monitor service users' health 1
• operate an emergency communication system 1
• perform maintenance on fire alarm systems 1
• prepare patients for imaging procedures 1
• process order forms with customer's information 1
• provide care for a particular patient group 1
• provide customer follow-up services 1
• provide objective assessments of calls 1
• refer healthcare users 1
• replicate customer software issues 1
• respond to burglar alarm systems 1
• respond to emergency calls for repairs 1
• review patient's medical data 1
• schedule audiologist appointments 1
• secure sensitive customer's information 1
• solve operational transport problems 1
• train staff in quality procedures 1
• transcribe medical data 1
• transfer medical information 1
• work in multidisciplinary teams related to emergency care 1

Country

• India (3)
• Philippines (12)
• Puerto Rico (1)
• United States (9)

State or region

• Calabarzon (2)
• California (1)
• Central Visayas (3)
• Davao (1)
• Haryana (1)
• Massachusetts (4)
• Metro Manila (6)
• Minnesota (1)
• Nevada (1)
• New York (2)
• San Juan (1)
• Telangana (2)

City

• Boston (1)
• Cebu City (3)
• City of Muntinglupa (2)
• Cooperstown (1)
• Davao City (1)
• Gurgaon (1)
• Hyderabad (2)
• Irvine (1)
• Lake Success (1)
• Las Vegas (1)
• Makati City (4)
• Minnetonka (1)
• San Juan (1)
• Watertown (2)
• Worcester (1)

Divisions

• (25)

City

• Boston (1)
• Cebu City (3)
• Cooperstown (1)
• Davao City (1)
• Gurgaon (1)
• Hyderabad (2)
• Irvine (1)
• Lake Success (1)
• Las Vegas (1)
• Makati (4)
• Minnetonka (1)
• Muntinlupa (2)
• Quezon City (2)
• San Juan (1)
• Watertown (2)
• Worcester (1)

Country1

• India (3)
• Philippines (12)
• United States (10)

State

• California (1)
• Central Visayas (3)
• Davao (Region Xi) (1)
• Haryana (1)
• Massachusetts (4)
• Minnesota (1)
• National Capital Region (8)
• Nevada (1)
• New York (2)
• Puerto Rico (1)
• Telangana (2)

ExternalIdNew

• 2326189 (1)
• 2345144 (1)
• 2347264 (1)
• 2351424 (1)
• 2352963 (1)
• 2352990 (1)
• 2353644 (1)
• 2353645 (1)
• 2355386 (1)
• 2357197 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)
• 2359267 (1)
• 2361755 (1)
• 2361902 (1)
• 2362039 (1)
• 2364159 (1)
• 2364161 (1)
• 2364585 (1)
• 2364608 (1)

AmProjectCode

• M&A - Atrius Health (2)
• MPP Bassett (1)
• Optum GSD (1)

Grade

• 21 (1)
• 22 (18)
• 23 (5)
• 25 (1)

Schedule

• Full-time (25)

Segment

• Optum Care Delivery (7)
• Optum Global Advantage (16)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)

JobFunction

• Phone Support (25)

Vanity

• #rpo (9)
• Aide (17)
• Atrius Health (3)
• Behavioral Health (1)
• Clinical (6)
• Contract (15)
• director (1)
• EHR (1)
• Electronic health (1)
• EMR (3)
• epic (1)
• lead (4)
• pharma (17)
• Primary care physician (3)
• relations (13)
• Sales (1)
• Supervisor (5)

Division

• Consumer Resolution Center (1)
• OG Adv Contact Center Cap (1)
• OG Adv Human Capital (15)
• OI Provider RCM Amb Bac (1)
• Optum CA (1)
• Optum MA (4)
• Optum NV (1)
• Optum Tri-State NY (1)

Company

• Optum (24)
• UHC (1)

Business

• Optum (24)
• UHC (1)

Entity

• Atrius Health (3)

Job Level

• Individual Contributor (10)

Grade Level

• 21 (1)
• 22 (18)
• 23 (5)
• 25 (1)

Referral Eligibility

• No (7)
• Yes (18)

BusinessSegment

• Care Delivery - Region 1 (1)
• Care Delivery - Region 2 (1)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (4)
• Consumer Resolution Center (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (15)
• OI Operations (1)

FullAddress

• 147 Milk St, Boston, United States 2109 (1)
• 385 GROVE ST, Worcester, United States 1605 (1)
• 4750 W Oakey Blvd, Las Vegas, United States 89102 (1)
• 485 Arsenal St, Watertown, United States 2472 (2)
• 9 Technology Dr, Irvine, United States 92618 (1)
• 9700 Health Care Ln, Minnetonka, United States 55343 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (4)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Cooperstown, United States (1)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (3)
• Gurgaon, India (1)
• Hyderabad, India (2)
• Lake Success, United States (1)
• San Juan, United States (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (1)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS001 (1)
• CUS002 (18)
• CUS003 (5)
• CUS005 (1)

Work setting

• Core On-Site (18)
• Hybrid (4)
• Remote (3)

Brand

• Optum Care Delivery (7)
• Optum Global Advantage (16)
• OptumInsight (1)
• UHC Benefit Ops - Consumer Ops (1)