Associate Capability Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The AI Analyst will be responsible for independently assessing the performance, accuracy, and compliance of AI-driven experiences and end to end workflows within the AI Delivery/Business Integration team. In this role, you will evaluate model behavior, validate system outputs against expected standards, and ensure that AI solutions function reliably, ethically, and in alignment with user and business needs.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Develop a deep understanding of Advocate, caller and product needs and employ that understanding in effective test strategies
• Execute structured audit plans, test cases, and acceptance criteria to evaluate AI driven experiences across digital and voice channels. Analyze audit findings and provide clear, evidence based recommendations to improve model accuracy, reliability, and user experience
• Actively partner with the Product Owners and IT to support an agile-based program migration. Participate in product backlog grooming sessions, retrospectives, defect management and project team release planning sessions
• Testing could include call or chat routing in addition to call and chat bots

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in healthcare Operations and Experience with a proven ability in cross-team collaboration
• 1+ years of experience in optimizing workflows
• 1+ years of experience in improving efficiency and implementing process improvements
• 1+ years of experience supporting strategic business objectives (directly or indirectly)
• 1+ years of experience with leveraging AI tools (professionally or personally)
• Proven intermediate level experience with Microsoft Excel  

Preferred Qualifications:

• Experience working within an Agile/Scrum environment preferably in a testing role
• Experience in UAT or pre-production testing in a healthcare environment
• Experience supporting employer and government (Medicare/Medicaid) healthcare plans
• Demonstrates solid situational awareness and adapts communication styles appropriately

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.