Practice Manager Primary Care AHN/Optum - Whiteland, IN

Explore opportunities with American Health Network (AHN), part of the Optum family of businesses. Here, you'll be part of a team that offers quality, affordable care that's backed by a global organization, committed to improving the lives of those we serve. We operate in over 70 medical offices in Indiana and Ohio with 1,200 employees. Our markets are continuing to grow and we're looking for talented individuals who share our passion for quality care to join our team in provider or office positions. As a health-focused organization, we will empower you with resources that support your work-life flexibility as well as your physical, emotional and financial well-being. This is an opportunity to join a team that helps people feel their best and a chance to discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Administrative Functions
  • Maintains an orderly and efficient office routine
  • Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
  • Maintains accurate records and files pertaining to staff schedules; maintains personnel records in coordination with Human Resources
  • Coordinates benefits enrollment with Human Resources
  • Collects and distributes OSHA room-cleaning schedules; conducts OSHA testing for all employees
  • Reviews statements, invoices, receipts, and charges
  • Inventories, orders, and stocks medical and office supplies
  • Manages time reporting and other changes affecting payroll
  • Provides coverage as needed or on a regular basis
  • Answers patient calls and responds to patient e-mails
• Management Functions
  • Aligns people and projects to achieve initiatives
  • Works with direct reports to develop goals and objectives
  • Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives
  • Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences
  • Ensures employees are treated in a fair and equitable manner
  • Complies with all EEO obligations and responsibilities
  • Develops staff through coaching, mentoring, rewarding, training, and guiding
  • Empowers employees and recognizes and rewards their contributions
  • Surrounds self with highly capable people
  • Manages employee issues and resolves grievances
  • Interviews, hires, and orients direct reports utilizing all support tools provided by organization
  • Completes performance evaluations for direct reports on a timely basis
  • Consults with Human Resources to determine if disciplinary or termination meetings are needed
  • Conducts disciplinary and termination meetings after consulting with Human Resources
  • Assists all staff in the interpretation of policies and procedures
  • Assesses current and future staffing needs based on organizational goals
  • Utilizes compensation data provided by Human Resources
• Business Functions
  • Maintains a broad understanding of the principles of financial management - uses cost-benefit thinking to set priorities
  • Monitors all financial expenditures
  • Identifies / implements cost-effective approaches
  • Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes
  • Supports and implements organizational technology changes
  • Ensures quality of work performed by direct reports in area(s) of responsibility
  • Commits to a focus on continuous improvement of workflow processes and procedures
• Other Functions
  • Attends meetings and participates on committees as needed
  • Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
  • Performs other related duties and responsibilities as directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 3+ years of healthcare administration experience, including 1 year of supervisory experience
• Computer literacy with knowledge of and skills with tools used in Healthcare Operations: EHR, Practice Management Systems, Clinic Operations and related systems
  

Knowledge, Skills, and Abilities:

• Knowledge of current medical terminology in order to communicate with physicians, staff, and patients
• Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
• Ability to develop and maintain effective relationships with staff, Senior Management, patients, vendors, payers and public
• Ability to anticipate and react calmly to emergency situations
• Ability to work with mathematical concepts such as probability and statistical inference; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to make independent decisions and delegate responsibility and duties
• Ability to follow direction
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
• Ability to handle multiple tasks simultaneously
  
  
  

Physical Demands:

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a fast-paced office environment
• Strong sensory skills, such as visual acuity, good hearing, and dexterity
• Ability to stand and sit for periods of time and to move constantly throughout the workday
• Good speaking and listening skills
• Ability to perform focused work with close attention to detail
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence
• This position is classified as having occupational exposure to blood and other infectious materials
• Ability to push, pull, lift, move, and/or carry up to 15 lbs.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. re beginning employment.