Director of Account Management SB and KA - Phoenix, AZ

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Management of the UnitedHealthcare Key Accounts Account Management staff responsible for customer retention and NBEA sales in the 100 - 1000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:

• Manage and monitor client assignments
• Training of account management staff, new hire and ongoing
• Maintain an acceptable level of persistency in teams' book of business
• Recruit, hire and monitor account management staff
• Personnel development and management
• Set annual account management strategy to achieve goals
• Direct and manage service plans
• Monitor and achieve overall ancillary sales and retention goals for the health plan
• Relationship Building
• Build and maintain key client and producer relationships
• Develop and maintain key internal relationships
• Present a positive image of UnitedHealth Group to the marketplace
• Product Knowledge
• Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
• Working knowledge of Enterprise/ancillary product lines
• Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
• Healthcare Knowledge
• Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
• In-depth healthcare knowledge, understands important trends
• Demonstrates knowledge of competitors strengths, weaknesses and strategies
• Understands medical management operations and strategies
• Financial and Underwriting
• Understands financing methodologies and strategies (fully insured, ASO)
• Thorough knowledge of UnitedHealth Care underwriting principles and practices
• Possesses solid math skills
• Can explain and justify a renewal rate to customers
• Understands and can communicate the drivers of healthcare costs
• Understands the drivers of fees and liabilities
• Internal Operations & Capabilities
• Understands UnitedHealth Care information systems capabilities and strategies (USP, UNET)
• Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
• Extensive knowledge of internal people, roles/responsibilities and processes
• Relationship Building
• Ability to build and maintain solid multilevel client and producer relationships
• Ability to build and maintain solid internal relationships
• Ability to work well in cross-functional teams
• Customer Focus
• Ability to successfully implement client accounts
• Consistency models a customer-focused approach
• Effectively manages difficult service situations to a positive result
• Ability to deal with sophisticated customers and brokers/consultants
• Anticipates problems and develops contingency plans
• Ability to customize existing marketing tools to meet the individual needs of a client
• Personal Attributes
• Consistent performer
• Ability to multi-task
• Ability to grasp new ideas and products
• Solid communication skills (written and verbal)
• Highly effective strategic planning abilities
• Solid presentation skills
• Consistently demonstrates flexibility
• Excellent planning and organization skills
• Consistently models a customer-focused approach
• Ability to influence and negotiate complex situations
• Complex problem-solving ability
• Ability to recruit, hire and monitor staff
• Solid training skills
• Ability to manage a budget
• Ability to set and execute office strategy to achieve goals
• Ability to consistently manage and direct cross-functional teams to successful outcomes
• Solid personnel development and management skills
• Ability to mentor staff
• Ability to direct and manage service plans
• Values and promotes diversity within his/her organization
• Ability to make difficult or unpopular decisions
• This is a summary guideline, actual performance measures may vary by individual

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Sales Insurance License Maintained by Law or obtain
• 5+ years relevant sales experience
• 5+ years of experience working with brokers/consultants
• 5+ years of experience meeting sales goals/targets
• 5+ years of experience using data analysis to drive change
• 5+ years of proficiency in Microsoft suite to include, word, excel, PowerPoint
• Willingness to travel as required
• Must maintain valid driver's license  

Preferred Qualifications:

• 3+ years of relevant, managerial experience within the insurance industry
• 3+ years of financial, underwriting & actuarial experience within a brokerage firm or commercial health insurance plan

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $xx,xxx to $xx,xxx annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.