Payroll Specialist
Position Title |
Collection Specialist |
Department(s) |
Payroll/Ops |
Reports to |
Associate Director, Payroll/Ops |
Summary of essential job duties/responsibilities
Scope:
Core Activity: Collections and Payroll Activities
Duties/Responsibilities:
• Collect outstanding amounts based on final processing and any other recoveries
• Sending out of recovery notice
• Assist Labor Employment in providing required documents for any filed DOLE/NLRC cases.
• Meet the performance goals established for the position in the areas of meeting targets, call quality and customer satisfaction.
• Keeping records of all collection activity
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Negotiating settlements
• Develop effective repayment plan.
• Recommend collection improvement measure.
• Address former/active employee queries through, call, mail and cases
• Support business initiatives and payroll activities as assigned by the manager.
Minimum requirements:
• Bachelor’s degree or equivalent in any subject.
• Minimum 1 year of experience in collection (voice)
• Excellent analytical and problem solving skills.
• Well versed with Microsoft Office EXCEL, mail merge, etc.
• Excellent presentation, written and verbal communication skills.
Información adicional sobre la vacante
Número de la requisición 2216003
Segmento de negocio Optum Global Advantage
Disponibilidad para viajar No
País PH
Estado de horas extras Exempt
Vacante de teletrabajo No