Associate Technical Support Analyst

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

 Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

 About the Role:

 At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. Join us and do your life’s best work.

As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

Primary Responsibilities:

·       Analyze and investigate

·       Provide explanations and interpretations within area of expertise

·       Provide local and remote technical support for United Health Groups shared desktop applications

·       Use pertinent data and facts to identify and solve a range of problems within area of expertise

·       Investigate non-standard requests and problems, with some assistance from others

·       Work exclusively within a specific knowledge area

·       Prioritize and organize own work to meet deadlines

·       Provide explanations and information to others on topics within area of expertise

 You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

 Required Qualifications:

·       Previous experience with PC operating systems including Windows 7, 8 & 10

·       Proven Desktop support experience

·       Proven Technology Support experience

·       Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

·       Experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

·       Experience with service ticketing / tracking systems 

·       Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)

 Preferred Qualifications

·       Microsoft Certifications 

·       Information Technology Certifications (CompTIA A+ or Network+)

·       Experience using Bomgar and Altiris

·       Experience in a Call Center or Customer Service role

·       Mobile device support experience (Android and IOS)

·       MAC support experience (iPad and iPhone)

·       Wireless networking experience

·       Experience with ServiceNow

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.