Sales Director – Phoenix, AZ

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is responsible for the operation of an Inside Sales Department / Site in support of achieving or exceeding sales goals for UnitedHealthcare Medicare Solutions. As the Director, you will oversee the successful achievement of results across sales, management, compliance, and quality metrics for your department/site. In addition, responsibilities include sales leadership, coaching of leaders, partnering across functional areas and ongoing management of the team. This leader will specifically lead a fully Remote Sales Team. This position reports to the Vice President – DTC Sales.

Primary Responsibilities: 

• Provide leadership to staff with multiple roles (agents, team leads and supervisors)
• Develop and enhance sales force capabilities by demonstrating hands-on consistent management practices that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff
• Manage staff performance by providing feedback and coaching on key performance indicators and productivity
• Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual’s or the team’s performance
• Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings and written communications
• Effectively recruit and hire qualified staff and provide for their training and development. Set performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards. Foster a cohesive and supportive team environment
• Assign priorities and make decisions that are consistent with the company’s mission and strategic goals
• Achieve/Exceed Business goals
• Execute on sales strategies to achieve or exceed sales results. Assists in uncovering market niches and actively pursues growth opportunities
• Organizes and leads staff’s efforts to ensure both compliance with CMS standards and company policy
• Champion Continuous Improvement with Quality and Compliance
• Support supervisors in the development of improvement plans for staff
• Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues
• Ensure team supports and adheres to all improvement initiatives
• Maintain knowledge products, industry and competitors
• Understand the history and general trends in the industry and their implications for the future
• Monitors and maintains market intelligence on competition
• Maintain and enhance working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
• Understand all aspects of the company’s products and telemarketing strategy within assigned territory and ensures that all relevant information is shared and understood by staff
• Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the company’s product portfolio. Solicits this input from staff as well
• Perform other related duties as required to achieve the goals and objectives of the company and department

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 3+ years of in-bound/out-bound Inside Sales management with a proven track record for results with high-touch prospects or comparable experience
• Must have, or be able to obtain within 90 days, a Health, Life Insurance or all appropriate state licenses
• Knowledge of CMS regulations and standards
• Understand company’s vision and mission linked to direct application of methods and plans to accomplish Inside Sales strategy
• Solid relationship building skills
• Solid organizational and time management skills
• Must work on-site in the Phoenix, AZ office zip code 85281 

Preferred Qualifications:

• Leadership experience in a sales, production or call center environment
• Insurance or financial services industry experience
• Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
• Work effectively with team, and across the organization, to further the goals of the business. Participation in and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others
• Possess business acumen and management skills including the ability to understand business goals and drive results through the effective management of staff through the coaching and utilization of their unique skills and abilities
• Goal-oriented and sales motivated
• Ability to assess staff’s internal motivators and create a climate in which they want to do their best
• Excellent communication skills – demonstrating high level writing and verbal skills. Effective as the dissemination of information and a good listener

  
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.