Field Account Manager, Mid Market- Remote in Chicago, IL

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Mid Market Field Account Manager is accountable for client and member education as well as escalated service issues of 51-99 business customers.

If you are located in Chicago, IL, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities: 

• In this position, the Mid Market Field Account Manager is responsible for the following:
  • Seamlessly leverages technology to conduct open enrollment meetings, Lunch and Learns and build awareness of wellness programs
  • Successfully manages a large volume of cases and activity virtually and in person
  • Develops and maintains internal and external relationships
  • Independently and proactively acts as a consultative resource for the customer
  • Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total educational experience
  • Uses our CRM (Solaris) to track groups engagement and proactively plan future touchpoints
  • Communicates administrative and program changes to the customer
  • Partners with the CSO/DCSMs and matrixed teams to resolve any escalated issues sent to the Field Account
  • Manager, the Strategic Account Executive/Renewal Account Executive, or other field employee
  • Trains and educates customers on UHC portals and eTools as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:  

• Insurance license as required by law within 30 days of hire
• 2+ years of experience in managing customer relationships
• Proficient in Microsoft Office and other virtual productivity tools
• Proven excellent oral and written communication skills
• Proven excellent interpersonal skills with the ability to communicate and influence internal business partners
• Proven superior virtual presentation skills in both small and large group settings
• Proven advanced Analytical and problem-solving skills

Preferred Qualifications:

• 3+ years of health care industry experience
• Human Resources or Medical Benefits experience
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers in a virtual environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy