UMR Strategic Account Executive – Boston, MA

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a UMR Strategic Account Executive, you’ll create the strategic retention and growth plan for customers with the goal of serving and renewing accounts. You’ll merge your business savvy and relationship skills to become an extension of the customer’s business. It’s as simple as that. If you’re out to do more, this may be the opportunity for you.

Primary Responsibilities:

• Facilitate the lifecycle of the customer relationship from Request For Proposal (RFP) to contract renewal
• Strategically plan and meet with customer quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative process
• Prepare, host and follow-up an annual strategic planning session
• Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency
• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these customers
• Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customers
• Strategically plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
• Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer’s business
• Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
• Lead and leverage a team of internal team members as part of the customer’s Strategic Account Team to strategically direct the customer’s relationship with UnitedHealth Group
• Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the consultative and solutioning process
• Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Life and Health Insurance license maintained as required by state law (or willing to obtain within 90 days of hire)

• Bachelor’s degree or equivalent professional experience

• Proven track record of 3+ years of working with senior-level executives and progressively increasing responsibility for client relationship management and consultation
• 3+ years of Experience using healthcare analytics to drive employee benefit strategy
• Proficient at messaging, positioning and presentation of information for customer impact and influence
• Ability to be visible in the market meeting with clients in person to establish, cultivate, influence and manage relationships
• Proven solid work management skills – identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal
• Proven excellent negotiation / influence, collaboration, and listening skills
• Valid Driver’s license
• Willing to work on-site in our Boston location

Preferred Qualifications:

• 3+ years of strategic and consultative client management experience within key accounts (100+ EE) in the group employee benefits industry

• 1+ years of experience selling dental, vision, life or financial protection products

• TPA experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.