Associate Pharmacy Care Technician – San Antonio, TX

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Associate Pharmacy Care Technician will make outbound calls to members and physicians to improve medication adherence and other pharmacy related quality metrics.  Responsible for gathering prescription refill orders and providing excellent customer service as well as determining the eligibility of members applying for the Medical Assistance Program.

Hours:   Monday – Friday, 9am – 6pm + rotating Saturdays every 4 weeks (Training will be for the first 4 weeks and will be Monday – Friday, 8am – 5pm)

Location:   19500 IH 10 W BLDG 1 SAN ANTONIO, TX 78257

Primary Responsibilities:

• Conduct a high volume of outbound calls to members to discuss reasons for non-compliant to medication(s), schedule pharmacy telephonic appointments, and/or obtain important follow up information from providers.  Outbound calls are made primarily using an autodialer requiring precision to detail and adaptability to type of response needed
• May answer inbound calls from members and assists them with their inquiries. Routes calls to appropriate department if necessary
• Follows system scripting and validates member demographic information
• Documents the provider or member’s record with accurate information obtained on the call
• Performs desk and on-site review of all claims documentation to validate correct billing and that payment made to contracted pharmacies is supported and appropriate
• Provides support to internal staff, subcontractors and providers with respect to Medicare drug related issues
• Participates in and contributes to the overall pharmacy quality improvement initiatives
• Collects and maintains eligibility information in an appropriate and confidential manner
• Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly
• Exhibits excellent phone and communication skills while providing complete and accurate information to members
• Requests additional or supplemental information via correspondence in order to complete applications
• Adheres to assigned schedule and quality metrics
• Uses a multi-lined telephonic system to answer calls regarding eligibility requirements and medication refill orders
• Follows all policy and procedures for the Medical Assistance Program
• Performs all other related duties as assigned
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED (or higher)
• Active and unrestricted Pharmacy Technician license in the state of Texas
• National Pharmacy Technician Certification (Certified Pharmacy Technician CPhT)
• 1+ years of experience in a customer service setting
• 6+ months of previous call center experience
• Basic level of proficiency with Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules 
• Basic level of proficiency with HIPAA Privacy and Security Rules and CMS security requirements
• Basic level of proficiency with writing skills and ability to produce work free from typographical or spelling errors
• Basic level of proficiency with Microsoft Office, Internet and e-mail including the ability to produce work free from typos
• Ability to sit for extended periods of time

Preferred Qualifications:

• 1+ years of experience in a pharmacy setting
• Bilingual (any language)
• PBM experience 
• Advanced knowledge of NCPDP and other types of prescription drug claims is required
• Knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies Previous retail pharmacy experience

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.  

#RPO, #RED