Application Support – Remote Admin

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position provides Remote Deployment Administration and support for our Application, H/W, S/W, Network, DICOM, etc. to maintain the customers’ McKesson Cardiology system.

Primary Responsibilities:

• Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system
• Providing remote systems administration to customer sites
• Providing remote software support and analysis to customers
• Performing proactive system maintenance check to ensure proper system functionality
• Following up on support issues proactively to provide timely updates and resolutions to customers
• Maintaining a highly professional and customer centric focus
• Providing ongoing product feedback to engineering and product development teams
• Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
• Participate in various projects
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 4+ years of hands-on IT experience
• 2+ years of experience in system administration/ technical support environment
• 2+ years of solid understanding of enterprise system administration
• 2+ years of experience in SQL and Database Administration
• 3+ years in Service Desk
• 2+ years of experience administering Windows operating systems
• Knowledge of TCP/IP networking and routing
• Proven excellent customer service skills
• Proven excellent written and verbal communication skills
• Proven highly developed organizational skills and time management ability
• Proven ability to thrive in working in a fast-paced environment, multi-task and demonstrate flexibility
• Proven self-starter and team player with exceptional commitment to providing superior proactive customer service
• Proven ability to learn quickly in a high pace, challenging environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.