Technical Writer, Level II

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Maintain user manuals and for a large and active product suite (approx. 460 product releases yearly)
• Create new user manuals for new products, from scratch
• Collaborate directly with developers and business analysts
• Work directly with product management to communicate product information
• All Rights Reserved. Sr. Writer/Editor (COM023 – Level 27) Division: OI SND Coding & Payment Accuracy – 44210 August 19, 2024
• Research and be able to effectively document regulatory software updates: o Be able to research independently, without direction, as well as alongside team members
• Respond to documentation-related questions/concerns from clients/client care
• Be deadline driven and able to change course at a moment’s notice
• Be willing to adapt to new technologies and processes in a small amount of time
• Successfully communicate with different departments within Optum

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience holding the title of Technical Writer or similar position
• 1+ years of experience in software development life cycle and SCRUM
• 1+ years of experience in Software documentation (e.g., user’s guides, release notes, etc.)
• 1+ years of experience writing and understanding technical information and transforming it into something palatable for all audiences
• 1+ years of experience using Adobe Acrobat or similar tool for creating PDFs
• 1+ years of experience using TechSmith SnagIt or similar tool for taking/editing screen shots
• Intermediate level using Microsoft Outlook, Excel, PowerPoint, Visio, and Word

Preferred Qualifications: 

• Bachelor’s Degree (or higher)
• 1+ years of experience Adobe Experience Manager (AEM)
• 1+ years of experience in Adobe FrameMaker
• 1+ years of experience in Adobe Photoshop
• 1+ years of experience using Rally Dev (or similar SCRUM tool)
• 1+ years of experience MadCap Flare

Soft Skills:

• Detail orientated, thorough, highly organized
• Be able to successfully work on a team and as an individual
• Eager to learn
• Can-do attitude

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

 

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.   

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  

 

#RPO, #Green