Director-Cloud Operations

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. 
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

The Director of Cloud Operations is responsible for the reliability, security, and efficiency of Change Healthcare’s Enterprise Imaging cloud solutions.  This role will lead and mentor the Cloud Operations teams including scheduling, shift management, performance monitoring, helping team to achieve strategic goals, providing direction, and motivating members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging continuous improvement and innovation.

Primary Responsibilities:

•    Managing a team of cloud engineers and SREs. Enable team’s day to day 24×7 operation, set objectives and key results, evaluations, and career development
•    Ensure cloud environments and application reliability, performance, and compliance. Define and implement effective cloud infrastructure, services, applications and customer connectivity monitoring and emergency alerting. 
•    Ensure quick recovery from incidents utilizing well defined operational procedures, tools, and efficient communication with various internal and external stakeholders.
•    Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BCDR). Define metrics of success and provide operational reports and dashboards utilizing company analytics tools.     
•    Drive and implement automated operations. Actively use and suggest improvements for continuous delivery toolset.
•    Ensure secure and managed access to production and staging environments. 
•    Proactively collaborate with various operational teams on defining SLAs, aligning on processes, tools, and procedures. Ensure compliance with medical device, privacy and security regulations. Actively support compliance auditing activities.
•    Forecast and monitor cloud resources utilization and associated cost.
•    Serve as the company’s subject matter expert to support other Change Healthcare teams for purposes cloud technologies, operations, and DevOps methodology

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

•    Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success. 
•    Exceptional critical and highly analytical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions.
•    Proficient experience managing outages, customer escalations, crisis management, and other similar circumstances.
•    Understanding of cybersecurity methodology such as threat modeling, security risk analysis, vulnerability management
•    Proven experience in software development and design.  
•    Strong knowledge of cloud infrastructure includes compute, networking, storage, and other cloud services. 
•    Solid foundation in Linux/Windows operating systems and tools.
•    Strong knowledge of IT infrastructure includes switches, routers, firewalls, VPNs, IDS, IPS, Proxy, etc…
•    Proficient with DevOps tools and environments such as Jenkins, Git, GitLab, Ansible, Terraform or similar
•    Excellent communication and presentation skills

Preferred Qualifications:

•    Proficient with development  & scripting languages such as Go, C#, Java, JavaScript , Python, PowerShell, Bash or similar
•    Experience with centralized logging services such as StackDriver , ELK, DataDog, Splunk.
•    Experience with monitoring tools like StackDriver, NewRelic, Graphite, Nagios, Zabbix.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.