Client Manager, Provider Market – Remote in Texas

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

As a Client Manager at Optum, you will be supporting our Provider Market Client Services Team. You will be responsible for consulting directly with clients, ensuring their overall satisfaction in the products and/or services they are utilizing while working to grow and identity areas for expansion. 

 
If you live in Texas, you will have the flexibility to work remotely* as you take on some tough challenges. 

 
Primary Responsibilities:

• Manages ongoing contract relationships and service delivery to clients for up to 30 accounts
• Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Builds relationships with Provider leadership and serves as the primary point of contact for overall and day-to-day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in a client management role OR 3+ years of experience working in healthcare operations, consulting, implementations or related role working directly with executive and/or C-suite leaders 
• Currently reside within 30 miles of a metropolitan area in the state of Texas
• Ability to travel up to 50% of the time within the assigned territory  

 

Preferred Qualifications:

• 3+ years of experience in a specific account management or client management role 
• 3+ years of experience working with senior level executives in the hospital/provider space
• Experience working with executive leaders at large health systems and/or hospitals 
• Experience working with CFOs, finance leaders and revenue cycle leaders in the healthcare market  
• Demonstrated expertise in developing client relationships especially with business owners, procurement, and executives 
• Proficient analytical skills with the ability to identify root cause analysis and drive outcomes based on data

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.