RN Care Coordinator Spokane

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.   

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. 

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm) 

As a Long-term Care and Assisted living Optum Registered Nurse you will function as part of the primary care team, and report to the Clinical Services Manager (CSM). This role works in close collaboration with all of the interdisciplinary team members and may support multiple providers. The RN Case Manager is a flexible team member who works under the direction of the Advanced Practice Clinician (APC) and activities are delegated by the APC or the team Clinical Services Manager (CSM).

Primary Responsibilities:

• Assist the provider / team with various care coordination activities in the nursing home
• Assist the provider / team with benefit determination associated with Medicare part A, part B, and part D benefits
• Collaborating with the primary APC and nursing facility to identify and respond to patient Change in Condition
• May assist the provider by completing DSTs, re – assessing the patient, and other activities as delegated by the provider or the CSM
• Assist the provider / team with therapy coordination for members including possible assessments or follow up on requests and communicate and collaborate with APC
• May perform interval check in on patient progress with therapy department
• May participate in facility-based therapy discussion meetings
• Schedule and participate in family conferences, team meetings, and team case presentations
• May assist in the coordination of training, tracking and compliance with quality measures
• May participate in the onboarding of new clinical staff under the direction of the CSM Manager which could include coordination of onboarding activities, and participation in other orientation activities
• Participate in facility partnership or Customer Relationship Management (CRM) meetings under the direction of the APC / CSM
• May assist in coordinating CRM meetings, and may participate in and contribute to the meetings
• May assist the team in tracking LearnSource completion for the team members and CSM
• Assist in creating and conduct in – services for selected audiences
• Will document information and activities in the EMR
• May assist Providers in assuring complete and accurate documentation and coding, medication reconciliation, nursing rounds, assessment, and patient documentation.
• Assist the team / providers in prioritizing advance Care Planning and initiating discussions
• Collaborates with all key stakeholders, providers, nursing homes, PCPs, families, interdisciplinary care teams and any other identified stakeholders
• Review the chart and enter HEDIS / Quality information into the EMR, communicate gaps to the Provider
• May write verbal orders from Provider in the chart in compliance with the state RN practice laws, and in compliance with individual nursing facility practices
• Conducting goals of care conversations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.