Associate Director Sourcing Procurement – Remote

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together

The Sourcing & Procurement Associate Director will collaborate with business leaders on supplier strategy, negotiate contract terms, develop supplier solutions and complete contracts within our BPO (Business Process Outsourcing) category.  This is a challenging position requiring well-rounded knowledge of BPO operations involving outsourcing-related supplier solutions for unique needs across UnitedHealth Group entities. We are looking for a proven procurement professional who can juggle multiple priorities, solve complex problems and successfully deliver on initiatives that will often have broad and meaningful impact on the business.

Working within Sourcing & Procurement, your main functions will include Category Strategy and Planning, Business Collaboration, Contract Negotiations and Execution, Strategic Sourcing and Contract Execution.  

You’ll enjoy the flexibility to work remotely * from anywhere within India as you take on some tough challenges. If located in the Gurgaon, this position is hybrid in-office.

Primary Responsibilities:

• Engage, research, and develop category strategy in collaboration with business leaders
• Understand stakeholders’ needs and facilitate the negotiation of requirements among multiple stakeholders
• Draft, review and negotiate terms of agreements with Suppliers, Risk and Legal teams to optimize commercial outcomes, drive risk mitigation and ensure compliance with internal and regulatory protocols
• Analyze current BPO trends, forecast future performance, identify value creating or cost savings opportunities and make procurement recommendations
• Proactively monitor and analyze performance and trends within BPO operations to identify and highlight issues and opportunities that support the business 
• Conduct strategic sourcing events (RFP’s) and manage the evaluation and selection of BPO suppliers
• Develop, implement, and execute strategic sourcing practices, processes and techniques across all areas of contact/call center operations
• Identify opportunities, make recommendations, and obtain agreement for re-sourcing and re-negotiation of on-going supplier relationships and execute on the same
• Collaborate with business teams and legal resources to address supplier performance, create corrective action plans, conduct termination events
• Document cost reduction achievements across business segments
• Meet project timelines at the customer and corporate levels
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree or equivalent experience of 8+ years
• 4+ years of experience leading category strategy, leveraging data and insights to drive decision making process for commodity or category
• 4+ years progressive experience in procurement, supplier management, and/or leading strategic teams or projects involving labor services
• 2+ years of experience constructing, drafting, and negotiating agreements such as complex statements of work, service level agreements, strategy, or category plans
• Advanced understanding of labor market and services
• Demonstrated ability to successfully navigate through ambiguities/difficult obstacles using facts, alternatives identification, open-mindedness, thought-through strategy, and superior leadership
• Demonstrated track record of success in a high demand, multi-tasking environment.
• Demonstrated consultative and influencing skills in order to gain buy-in and support of customers and leadership in a matrixed environment
• Proficiency in the MS Office Suite (Excel, Word, Outlook, and Power Point)
• Travel up to 10%, as required
• The ideal candidate will have developed very solid networking and contracting skills, through experience in business process outsourcing, indirect procurement services and/or supplier management. This will ideally include sourcing skills, consensus-building with business partners, supplier negotiations, contracting, and securing savings for the organization
• Successful candidates will be proven self-starters, able to maintain a high level of client focus and adapt to a rapidly changing environment, with excellent organizational skills, communication (written and verbal) skills and the ability to interface with multiple levels of management, including senior management and executive leadership at both procurement and business unit levels

Preferred Qualifications:

• 4+ years of experience in BPO commodity management
• Experience in vendor strategy and contracting for BPO services
• Experience with generating and evaluating competitive-bid sourcing events.
• Experience analyzing contracts and spend data to support the development of sourcing and contracting strategies
• Experience developing strategies to support contracting and risk mitigation activity
• Experience working with Vendors and performing contract compliance oversight
• Experience in health insurance or managed care industry
• Ability to analyze data to infer trends and support decision making process

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission

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