Associate Systems Management Analyst – National Remote

The government services support team at Optum has earned the trust of organizations that our entire country relies on; from the Department of Defense and Veteran’s Administration to the teams at Health & Human Services and the Centers for Medicare and Medicaid Services. We’re repaying that trust with hard work, new ideas and a commitment to finding better solutions every day. Join us and help create ways for our government services agencies to be more efficient and effective. This will be the next huge step to start Caring. Connecting. Growing together.  

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Provide assistance, mentoring, and guidance for other IAM Specialists
• Act as a technical resource to others to resolve problems or issues
• Administration of the IAM platform or internal applications requiring IAM
• Setup and maintain AD accounts, mailboxes and distribution lists throughout their lifecycle
• Initial support for the Identity Access Management Team Develop role based access based on employee job titles/roles
• Act as a technical resource to resolve incidents, issues, errors or related tasks. Respond to and resolve support requests
• Plan, analysis, design, implementation, and maintenance of all layers of IAM applications, including Authorization/Authentication and Account Creation/Management/Provisioning
• Analysis of business processes and development of automation/scripting where applicable
• Anticipate needs and proactively identify solutions
• Maintain centralized documentation including network/environment diagrams, work instructions and other documentation as assigned
• Follow all escalation procedures according to service level agreement
• Provide an accurate record of work in request / incident management tracking tools
• Be result oriented with tasks, completed with high sense of urgency and quality
• Assists in other duties as needed and directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Associate’s Degree in Computer Science, MIS, Networking or other related field
• 2+ years experience working in a Network or Systems Administrator environment
• 2+ years experience Provisioning users in Active Directory
• 2+ years experience with Computer Access Request (CAR) system
• 2+ years experience with ServiceNow
• On-Call Support Rotation

Preferred Qualifications:

• Working experience with Windows Workstation OS and Windows Server 2016/2019/2022
• Functional knowledge of Active Directory, Group Policies and DNS
• Functional knowledge of Exchange Server
• Information Technology Certifications are a plus
• National Career Readiness Certificate

Soft Skills:

• Strong interpersonal and communication skills
• Works independently with minimal supervision
• Affective time management skillset
• Affective troubleshooting skillset and a commitment to solving problems
• Proven ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment
• Proven ability to adhere to procedures and maintain accurate detailed records
• Analytical and logical demonstrating strong a troubleshooting skillset

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

For more information on our Internal Job Posting Policy, click here. 

 

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.   

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  

 

 #RPO #GREEN