Instructional Design Consultant – Remote

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

 

As the Instructional Design Consultant within the UnitedHealth Group (UHG) Corporate Services’ Value Enablement team, you will be responsible for conducting training needs analysis, curriculum design architecture and execution of onboarding, strategic and complex personalized role-based training at scale.  Conducting ongoing evaluations and assessments to ensure quality and effectiveness of programs and recommending/implementing modifications as necessary. May involve development of online and web-based training materials.

 

This role offers a great opportunity to work on a wide variety of strategic and business critical learning initiatives, partnering with business training leads and subject matter experts to ensure successful launch and adoption with data-backed insights.

 

The Value Enablement shared services team consists of ~15 employees supporting the learning & development, training, communications, project management, and change management needs of UHG Corporate Services. Corporate Services comprises ~500 employees who deliver great customer service by providing expertise and enterprise leverage in real estate, procurement, environmental, occupational health, and safety for our 400k internal customers across UHG, UnitedHealthcare, and Optum.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities:

• Anticipate customer needs and proactively develop solutions to meet them
• Recommend appropriate instructional strategies and innovative approaches, including learning curricula and pathways
• Identify key metrics that measure program effectiveness and business impact
• Apply curriculum design architecture for large scale learning programs
• Develop and manage Corporate Services onboarding program
• Develop strategic/business critical learning initiatives
• Develop large-scale role-based training curricula
• Perform training needs, job, task, and audience analysis
• Apply effective adult learning models proven to enable behavior change and build new skill sets
• Identify learning goals and objectives to determine what learners need to know or be able to do upon completion of training
• Gather information about the target audience, including their existing knowledge, skills, and learning preferences
• Identify the content that needs to be conveyed to meet the learning objectives
• Determine the physical or digital environment where the learning will take place, including any tools or platforms to be used
• Identify any constraints that may affect the training, such as budget, timelines, or technology limitations
• Develop a blueprint of the course/s, outlining modules, lessons, and the content flow
• Create assessments that align with the learning objectives to measure learner progress and understanding
• Develop storyboards for digital content, detailing screen layouts, text, images, and interactions
• Design activities that engage learners and support the instructional strategies, such as discussions, projects, or hands-on exercises
• Curate content available from internal and external sources
• Produce learning materials, including writing scripts, recording videos, developing slides, or coding interactive elements
• Develop the assessment tools, ensuring they are valid and reliable measures of learning
• Ensure all interactive elements function as intended, including quizzes, simulations, and any software or tools used in the learning process
• Conduct a thorough review of the materials for accuracy, clarity, and alignment with learning objectives and revise as needed
• Setup the physical or digital space where the training will occur, ensuring all necessary tools and technologies are in place
• Provide training for instructors or facilitators on the course content and how to use any tools or platforms
• Inform learners about the course/program details, including goals, objectives, schedule, and expectations
• Make the course/program available to learners, providing any necessary support to access and navigate the materials
• Collect feedback from learners on the effectiveness of training and learning experience
• Evaluate learner performance on assessments to determine if learning objectives were met
• Review data from the learning platform for insights into learner engagement and behavior
• Refine course materials based upon evaluation results
• Troubleshoot reported course technical issues

        

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in learning and development, including working with external vendors in technology and learning domains
• Experience in applying various methods and approaches in performing training needs analysis
• Experience in curriculum design architecture
• Experience in designing and managing complex personalized role-based training curricula
• Solid relationship-building, accountability, and critical thinking skills
• Solid knowledge of latest innovations and emerging trends in leveraging technology for behavior change and sustained user engagement
• Proficiency in digital learning platforms, talent analytics tools, and change management best practices
• Mastery of human-centric design, assessment methodology, and ability to collaborate with technical and non-technical stakeholders to deliver next-in-class learning solutions
• Solid motivation to learn and share knowledge, advocacy for building a learning culture
• Solid time and project management, organizational and prioritization management skills with attention to detail
• Excellent collaboration, emotional intelligence, networking, and communication (written and oral) skills, and ability to balance multiple priorities
• Proven ability to influence without authority, resilient, build relationships, and work effectively in a large matrix environment
• Proficiency in authoring, formatting, and publishing content using common learning solutions (e.g., EdCast, Oracle Learning Cloud, Adobe PremierPro, Adobe Captivate, Articulate Storyline, Camtasia, etc.)
• Proficiency in Office 365 Suite of Tools (MS Visio, Teams & Apps, PowerPoint, Word, Excel, SharePoint, etc.)

        

Preferred Qualifications:

• Product development experience
• Experience working in the healthcare industry and environmental, occupational health, and safety setting
• Uncertainty and Ambiguity Comfort
• Growth & Innovation Mindsets
• Critical & Systems Thinking
• Enterprise & Industry Insight
• Self-Confidence & Interpersonal Agility

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.