Senior Tech Support Specialist
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Primary Responsibilities:
- Independently perform problem determination and resolution in the production environment
- May act as infrastructure expert, answering business and outside partner questions and pursuing/following up with answers when they cannot be initially provided
- Responsible for problem resolution and correction of production/operational problems as assigned (may occasionally require off-hour support)
- Prepare and update system documentation as required
- Provide onsite support as needed to resolve IT related issues
- Mentor others in areas of expertise, including current technologies, systems, business practices, and standards
- Demonstrated ability to work effectively with business clients, IT management and staff
- Ability to own deliverables from beginning to end with little direct supervision
- Possess strong non-technical skills including, but not limited to, problem-solving, work prioritization, communication, self-direction, and time management
- Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc
- Leverage time management, priority setting and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of experience with application production support
- 2+ years of experience of troubleshooting and resolving issues in the field both physically and remotely
- Ability to configure PC and Server hardware for deployment in the field
Preferred Qualifications:
- Experience managing Microsoft Exchange
- Experience managing Microsoft Active Directory
- Experience with M365 administration
Washington Residents Only: The hourly range for Washington residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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Additional Job Detail Information
Requisition Number 2240163
Business Segment Optum
Employee Status Regular
Job Level Individual Contributor
Travel No
Additional Locations
Renton, WA, US
Overtime Status Non-exempt
Schedule Full-time
Shift Day Job
Telecommuter Position No
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